Part-time fill-in Hotel Desk Agent

Summary: Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. May also cashier for the Restaurant. 

Essential Duties and Responsibilities:

• Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible.
• Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible.
• Speaks to guests and coworkers using clear, appropriate and professional language.
• Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages.
• Answers, records and processes guest calls, messages, requests, questions and concerns.
• Provides guests directions and information regarding the property and local points of interest.
• Practices safety standards at all times.
• Complies with record retention, Standard Operating Procedures and daily responsibilities.
• Performs other duties as assigned.