Experienced On-Call Representative - Part-time

WOULD YOU LIKE TO WORK FROM HOME???? Home Instead Senior Care is searching for a driven and self-motivated on-call representative to join our growing Dresher team. This position will work closely with the Staff Coordinator in order to provide the highest quality service to clients. Bring your outgoing personality, excellent communication, customer service skills and professional demeanor to our well-respected team to help change the face of aging!

Duties include, but are not limited to:

• Answer each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs.
• Fill all Client shifts following designated office scheduling processes, utilizing analytical skills to develop optimal schedules.
• Communicate changes in Client Shifts to the Client(s) and CAREGiver(s).
• Contact Staff Coordinator when questions arise about clients or CAREGivers that require input.
• Communicate client and CAREGiver concerns or problems with owners or designated key players.
• Monitor and log both client and CAREGiver activity in ClearCare and follow up on CAREGiver assignments and client services in ClearCare.
• Maintain a positive attitude with other employees.
• Ensure Home Instead Senior Care standards are met and upheld.

Secondary Responsibilities:
Perform any and all other functions deemed necessary

Critical Numbers: 
100% of calls answered and returned during shift.

Knowledge, Skills and Abilities:
Reasoning Ability: Ability to interact with CAREGivers, senior clients and health care professionals at various levels demonstrating tact, respect, courtesy with primary focus on fast-cycle delivery of a high standard of care.

Good organizational, analytical and planning skills and the ability to handle multiple tasks on a routine basis.

Must demonstrate sound judgment and good decision making skills. Must demonstrate discretion, confidentiality, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.

Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software Spreadsheet software and Database software. Must be proficient in the use of a PC and Microsoft Office Suite (Excel, Outlook, Power Point and Word). Training will be provided on internal systems.

Education: High school diploma required

Experience: Minimum of one (1) year office experience and computer related experience. Prior scheduling and senior care industry related experience preferred.

Find out more about this fulfilling career opportunity and others at homeinstead.com/700

Each Home Instead franchise is independently owned and operated.

Each Home Instead franchise is independently owned and operated.