Payrolled Flex Staff (NE) - Manager, OSR – Program Execution - Full-time / Part-time

Posting Date Apr 23, 2018
Job Number 1800156X
Job Category Administrative
Location Marriott International HQ, Bethesda, Maryland
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

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 Position: Manager, OSR – Program Execution Date: October 2017

Business Unit: Continent Lodging Services (CLS) - Americas

Department: Operations Support Resources

Job Family

Reports to: Sr. Manager of Operations Support Resources

Career Band: Red Occ Code NOSR1R

JOB SUMMARY

Members of the Operations Support Resources team, specifically the Manager, OSR – Program Support will be deployed to provide cross-discipline expertise to support the execution of brand and discipline programs and initiatives. In addition, this role will provide property support and support hotels remotely. The Manager, OSR – Program Support provides strategic support and demonstrates leadership in support of executing on deliverables for programs and initiatives in partnership with key discipline stakeholders including regional offices and CLS. The Manager may also be deployed on temporary assignments of varying durations (based on specific hotel needs.)

This job will require members of the team to travel, on occasion, however, relocation is not expected. The time in position requirement will follow the standard company policies.

Operations Support Resources associates are expected to demonstrate professional demeanor and behavior at all times as the associate represents the Continent Lodging Services organization of the Americas.

Travel: Up to 100%

CORE WORK ACTIVITIES

Support program requests to OSR

• As a program lead:

 Partner with Sr. Manager and Requestor on identifying project scope

 Develop action plan and expectations of project support

 Lead project support execution

 Serve as the primary point of contact for assigned initiative support

 Partner with Sr. Manager on communications and accountability with the project team and review of results

• Additional Responsibilities

 Identify scope of assigned project and create tracking mechanism to support tracking and communication of deliverables

 Leverage standards in operations and brand when executing project support and communicating outcome

 Supports product improvement (economic viability and guest value propositions) by analyzing consumer behavior research and resulting implications on prototype design and operating procedures

 Monitor results on an ongoing basis against pre-determined metrics and Provide recommended actions for action planning based on findings

 Take one-on-one consultative approach in the creating of customized presentations and other value-added tools

 Creating accountability for project deliverables to hotel stakeholders (financial, customer, process)

Support requests made to the OSR team on behalf of the Americas

• Deployment to temporary assignments across multiple disciplines as needed to Franchise & Managed hotels (Room Operations, F&B, Event Management)

• Coordinates labor scheduling and leads shifts across each discipline area depending on property need

• Leads shift teams and coordinates leadership to provide consistent, high quality service

• Communicates performance expectations and trains staff in processes

• Assists more senior managers in completion of financial duties

• Executes critique and managed P&L for respective department

• Strives to continually improve guest and associate satisfaction and maximize financial performance.

• Responsible for communication to hotel staff

• Comply with State, Local and Property specific regulations and LSOPs

Perform other duties as assigned

Management Competencies

Leadership

• Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.

• Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

• Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

Managing Execution

• Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required

• Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Building Relationships

• Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

• Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott's Spirit to Serve.

• Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Personal Expertise

• Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

CANDIDATE PROFILE

Education

• High school diploma or GED; 4 years’ experience in the hospitality industry

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the hospitality industry with a concentration on overall hotel operations

Experience

• Hotel or Market Operations experience or knowledge of operations across all departments

• Above property support

• Proven success introducing changes to complex operations

• Expertise and proven track record in managing complex, multifunctional initiatives

• Defining, deploying, and documenting processes and project support

• Ability to identify and recommend approaches to addressing risks in a positive manner

• Negotiate issues resolution with key stakeholders, including senior leaders

• Multi-brand experience preferred.

• Understands brand standards and operations requirements for performance in each of the discipline areas

• Knowledge of or experience in hotel openings is preferred.

Skills

• Remote solutions knowledge

• Solid organizational and analytical skills for planning, coordinating and monitoring implementations

• Ability to identify and recommend approaches to addressing risks in a positive manner

• Negotiate issues resolution with key stakeholders, including senior leaders

• Ability to consistently negotiate a “win-win” outcome

• Ability to distribute, assign and ensure completion of work throughout various teams without direct management authority

• Demonstrated interpersonal, problem resolution and teamwork skills coupled with the ability to influence and maintain relationships with associates in other disciplines such as Brand, Operations, and Sales & Marketing. Ability to maintain and grow relationships with internal partners; mine resources to produce value added tools

• Communications, project and process management skills with the ability to manage multiple projects (from concept to product delivery) and set priorities

• Excellent interpersonal, collaboration, and leadership skills with the ability to understand and navigate through the Corporation Proficiency in identifying customer needs; ability to take an account service approach.

• Thrives in fast-paced environment with multiple priorities

• Strong written and verbal communication and presentation skills

• Open to change and possesses an entrepreneurial sprit

• Strong proven knowledge of trending technology and industry trends