Function Manager - Hertz Dallas Lovefield

General Responsibilities

As a Function Manager (FM) you will be given the opportunity to further hone your management and leadership skills while driving results across one or more areas of operations. You will be assigned specific area(s) such as IR, Counter, Gold/Exit Gate, or Bus.

As a Functional Manager you will work on the day-to-day aspects of the rental car business while using superior management, leadership and customer service skills. You will work with a wide range of employees, customers, vendors, and third party contractors to achieve the overall results and goals for your area of operations. You are responsible for managing a unionized and/or non-unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling escalated customer issues and requests, recruiting new employees and providing them with training. You will be an expert in all of Hertz products and services and will coach employees how to improve their ability to sell and meet customer needs. Additionally, depending on your assigned area you will be responsible for the rental fleet at your location including staying aware of hourly reservations, return counts, vehicle make and model availability, preventative maintenance schedules, etc. to achieve the greatest revenue and profitability.

Mandatory Requirements

• Commitment to developing and learning a wide variety of skills so that you can advance to higher levels at Hertz
• A desire to grow with Hertz including a willingness to live and work in a number of different cities throughout the United States
• A deep desire to work with and lead others as a team to build a business that is both fast paced and continually improving
• An ability to manage all aspects of the rental car business from Customer Service, Sales, Fleet Management, Maintenance, Vehicle Service, Vehicle Replenishment and Financial Analysis
• An ability to remain level headed and calm with both customers and employees as you assist them through challenging situations
• An ability to be a Hertz Brand Ambassador at all times as you seek to create a positive environment and solutions that generate continued customer and employee loyalty

Preferred Requirements

Educational Background:

• Associates Degree Required
• Bachelor Degree Preferred

Professional Experience:

• Minimum 1+ years of management experience.
• Customer Service, Management, and Sales experience preferred.
• A background managing a unionized workforce is helpful
• Experience in car rental, hospitality, or tourism a plus.
• Familiarity with Lean/Six Sigma/Toyota Management techniques is an advantage.

Skills:

• Professionally direct employees including: training, setting expectations, follow up and corrective action.
• Excellent communications skills with the ability to engage in verbal interactions with customers.
• Strong sales skills.
• Strong problem-solving and decision making skills.
• Ability to project professional appearance.
• Must have basic computer skills and knowledge of Microsoft Office programs.
• Proficiency in English.
• Must have a valid driver's license.

Physical Requirements:

Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets