Transportation Specialist

General Responsibilities

The Transportation Specialist is an essential member of the Hertz Local Edition team. As a brand ambassador, the Transportation Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Ensure optimal operational efficacies to provide customers the best rental car experience
• Work in a fast paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Assist customers with various post rental inquiries that involve the rental and billing process

Mandatory Requirements

Educational Background:

High school diploma (or equivalent)

Professional Experience:

• Ability to work in a fast paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license, be 20 years of age, with an acceptable driving record

Knowledge:

• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

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