Guest Service Agent - Full-time / Part-time

Property Description

Treat yourself to a little uptown ambience. Uptown always means style, class, and maybe even a little attitude. Uptown Charlotte blends arts, events and entertainment with the prestigious setting of the second largest financial center in the U.S. The Holiday Inn Charlotte Center City hotel is located in the heart of Uptown and Charlotte's Business and Entertainment District. We are only a short walk from dozens of restaurants, entertainment, retail shops and attractions.

Our award-winning Caffe Siena Restaurant, features sumptuous Mediterranean specialties in a setting reminiscent of Europe's finest Cafés! Our Rooftop Rotunda, located high above the 15th floor, offers one-of-a-kind panoramic views of the Charlotte Skyline and features an outdoor pool and a fitness center.

There is no better way to sample the luxurious twenty-first century version of southern hospitality. You will find the perfect hotel accommodations<> whether you are staying alone, with a friend or with the entire family. Choose from 294 deluxe rooms to include 24 suites and an exclusive Concierge Lounge. Our 11,000 square feet of flexible meeting space<> makes us the perfect site for upscale wedding ceremonies, receptions, rehearsal dinners, business functions, family reunions and more.

We have designed everything so you can forget about everyday hassles. You will notice all the personal touches and hotel amenities<> that make a stay pleasant and worry-free. Plus, you will find everything from valet parking to complimentary high speed internet access.

Welcome to the Holiday Inn Charlotte Center City hotel in Uptown Charlotte - the center of it all!
Job Description
The Holiday Inn Charlotte Uptownis hiring a Front Desk Agent.
The Guest Service Representative is a member of the Front Office team. This position is responsible for ensuring an appropriate and professional check-in and check-out procedure for our guests while maintaining and promoting hospitality at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned:


* Welcome and serve guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.
* Accurately handle a cash bank including correctly charging guests, making change, and properly depositing receipts.
* Accurately navigate through hotel computer system to ensure correct room type, room rate, and payment for all guests.
* Communicate/coordinate guest's needs/requirements with other departments and ensure satisfactory closure to any open guest issues.
* Maintain an awareness of all functions, events, and meetings taking place at the hotel at any given time and be able to give meeting information and directions when asked.
* Must present a friendly, outgoing, energetic, and guest service oriented demeanor at all times.
* Performs other duties as assigned, requested or deemed necessary by management.

SUPERVISORY RESPONSIBLIITIES:
This job has no supervisory responsibilities.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Due to the cyclical nature of the hospitability industry, employees may be required to work varying schedules to reflect business needs of the hotel anticipating weekend shifts.

EDUCATION AND/OR EXPERIENCE:
High school Diploma; or GED and 6 months related experience or training.