Front Desk Supervisor

Anaheim Portofino Inn & Suites

JOB TITLE: Front Desk Supervisor

REPORTS TO: Front Office Manager

BASIC PURPOSE: Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operation.

ESSENTIAL FUNCTIONS:

1.         Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. (45%)

2.         Supervise desk clerks and work load during shift. Ensure shift and  supervisor check-lists are completed as specified. (20%)

3.         Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals. (5%)

4.         Update daily group information; maintain and be familiar with future group files.  Monitor and prepare group requirements and relay necessary information to effected departments and individuals. (5%)

5.         Print cashiers report and verify balances.  Verify all banks and deposits accordingly. (5%)

6.         Monitor key control to maintain hotel security. (5%)

7.         Respond to guest questions regarding the hotel.  Know the lay out of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operation. (5%)

NON-ESSENTIAL FUNCTIONS: (5%)

1. Maintain good working relationships and open lines of communication with all other departments.

2. Train, cross-train, and re-train (when necessary) all Front Desk Personnel.

3. Assist Front Desk and/or Front Office Manager when necessary.

Knowledge and Skills:

Education:       High School education or equivalent experience.

Experience:      1-2 years supervisory experience in a Hotel or other customer relations position.

Skills and Abilities:      Type a minimum of 35wpm.  IBM data entry experience desirable. 

                                    Ability to communicate in English.  Second language desirable. 

                                    Ability to achieve positive guest relations and maximize guest satisfaction. 

                                    Ability to handle cash and credit transactions. 

                                    Ability to enforce all company rules and SOPs.

                                    Supervisory skills.

No. of employees supervised:  Three to four employees.

Travel required:            None.

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.