Document Support Representative

Job Description

The AOB Document Support Customer Service Rep II position is responsible for: * Supporting Field Distribution Centers with return of Proof of Delivery/Assignment of Benefits (POHD) or Assignment of Benefits (AOB) forms based on Unbilled Documents Report * Monitor Genesis/HERO to ensure electronic versions of POHD/AOB are entered * Process incoming mail and ensure documents are valid * Performs proper document storage

• Return of POHD/AOB documents for VACs shipped by the Field Distribution Centers to home patients via FedEx
• Coordinates with both internal and external customers for document return
• Interacts with patients, home health agencies, and doctors offices to obtain information needed and return of POHD/AOB via incoming calls to the department hunt group, outgoing calls and written correspondence
• Interacts with COPA, COPA Managers, Service Center Managers, and Sales team
• Ensures timely submission of POHD/AOB to Patient Financial Service and MedClaims
• Research by involving order notes, documents on file previous ROEs, and internet searches to determine course of action of each ROE on unbilled documents report
• Enter detailed order notes documenting course of action taken
• Monitor Genesis/HERO to ensure electronic versions of POHD/AOB are entered
• Process incoming mail and ensure documents are valid based on PFS and MedClaims guidelines
• Prepare and send duplicate POHD/AOB to patients
• Performs proper document storage based on department and KCI guidelines

POSITION QUALIFICATIONS REQUIREMENTS

BASIC QUALIFICATIONS

• High School Diploma or equivalent.
• At least three years of customer service experience.
• Experience with Microsoft Office applications including: Word, Excel & Outlook.

OTHER REQUIRED QUALIFICATIONS

In addition to the basic qualifications listed above, the following other position qualifications are required:

• Experience with document processing and storage
• Demonstrated communication and presentation skills
• Demonstrated analytical and problem solving skills
• Ability to communicate effectively both verbally and in written format
• Ability to operate independently without close supervision
• Ability to deal with employee and business contacts; convey a positive customer service and team oriented attitude
• Ability to maintain confidentiality and exercise discretion in all business dealings

ESSENTIAL FUNCTIONS:

This position exists to provide customer service to the Delivery and Assignment of Benefits and as such requires constant computer (over 80%) and phone usage (over 50%), including repeated computer keyboarding.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.