Client Services Representative - College/Summer Internship

General Responsibilities

Hertz Entertainment Services is seeking a results driven Client Services Representative.

Do you prefer to work in fast-paced, changing environment? Are you a detail-oriented person that works with a sense of urgency? Are you looking for a job that provides variety in your day? Do you enjoy collaborating with a team? Are you friendly and out-going?

Is this you? Then we need you as our Client Services Representative.

• Follow up with customer to ensure on time delivery and equipment condition. Steps to include: Confirm unit deliveries; Ask if everything is ok; Thank them for their business
• Successfully maximize results from sales opportunities. Follow up on all rate inquiries and close all pending deals. Know competitive pricing, procedures, and tendencies. Notify Sales Representatives of any and all leads immediately. Conduct at least twelve (12) Customer Service calls per day to prospective customers, inactive customers, or follow up on past business or conversations.
• Communicate all potential/lost rents to the City Operations Manager and Sales Representative immediately.
• Answer all incoming calls. Return all service calls (mechanical/tire repairs) to ensure an expedient response time and that the equipment is functioning properly.
• Coordinate vehicle handling for rentals. Ensure all vehicles are located/secured for all rentals. Before leaving each day, both present and following workday must be prepared and first deliveries arranged. Inventory control must be kept daily, including: RA Swaps, checkout sheets, return receipts and non-revenue movement tickets.
• Enter Rental Agreements in computer per procedure 4-1.
• Comply with credit procedures including credit limit violations. Check all overdue RA's for credit limit violations and exposure on a daily basis.
• Maintain information records as required (Fuel reports must be completed daily. Monthly fuel reports completed on time. Maintain current rental rates at counter, as well as equipment specifications for the equipment inventoried at each branch. Lost rent information must be completed daily. Summary reports should be completed once per month. Account for all numbered documents and treat as valuable company assets. Log all incoming calls in full detail on the telephone log. Use new log for each day.)
• Complete any and all special assignments or projects from Managers in a timely manner.
• Contributes to Hertz Improvement Process (HIP) to discover new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost. Drives change from within to improve customer satisfaction and uses teamwork to tackle problems

Mandatory Requirements

The successful candidate will possess:

• Organizational Skills, Complete tasks on time, Take actions to complete goals, Customer Service Skills.
• Know your outsource options for re-rent and transportation.
• Sales Ability, customer service and sales experience preferred.
• Planning and follow-up skills.

Preferred Requirements

• Bachelor's Degree
• Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
• EEO/AA: Females/Minorities/Disabled/Vets