Healthcare Benefits Representative - Full-time / Part-time

The primary responsibilities are to verify insurance coverage for potential new patients and re-verify insurance coverage for existing patients in order to process patient prescription needs successfully and demonstrate excellent customer service to patients, health-care professionals and insurance carriers.

Tasks for Customer Service Rep can differ per location:

• Effective delivery of company products and services (40%)
• Responds to telephone inquiries and orders from home-care patients and referral sources.
• Provides information on equipment, supplies and services. Determines the best method for providing services.
• May assist walk-in patients with the selection of equipment, supplies and services. Timely processing/facilitation of patient orders (30%)
• Processes telephone orders by preparing patient paperwork.
• Verifies insurance and/or other method of payment.
• Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
• May perform data entry.
• Distributes copies of paperwork to appropriate personnel.
• May assist with the processing of billing paperwork. Effective coordination of patient services/supplies (10%)
• Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel.
• Ensures deliveries and set-ups can be arranged in a timely manner. Appropriate documentation (10%)
• Accurately maintains files of all patient account profile information and referral source data. Customer satisfaction (10%)
• Resolves patient complaints by identifying problems and coordinating appropriate corrective action.

Duties

• The primary responsibilities are to verify insurance coverage for potential new clients.
• Additionally, this person will re-verify insurance coverage for existing patients in order to process patient prescription needs successfully and demonstrate excellent customer services to patients, health-care professionals, and insurance carriers.
• This role will require an understanding of insurance concepts, including drug cards, major medical benefits, and per diem coverage, as well as knowledge of government and patient assistance programs.
• Strong attention to detail, and proven analytic and problem solving.

Required Qualifications
6 months in benefits verification or patient service representative role.

Experience
Minimum of 1 year in a customer service or call center environment

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.