Front Office Supervisor - The Village at Breckenridge - Breckenridge Ski Resort - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Front Desk Supervisor will assist management in the day-to-day operation of the front desk, providing leadership by training, scheduling, and ensuring service levels are in accordance with Vail Resorts brand standards. Other responsibilities include, but are not limited to:

• To assist in the training and development of associates in order to increase their productivity, through department meetings and other levels of awareness
• To offer feedback to the Front Office Manager that would assist in conducting performance evaluations of associates in order to enhance their performance and to develop improvement plans for those associates who don’t meet standards
• To schedule front desk associates taking into account forecasting and labor budget
• To assign work tasks to the Front Desk Team and follow up on their fulfillment in order to meet unit goals
• To assist in processing all payroll and administrative paperwork in a timely manner
• To supervise proper cleanliness standards are maintained in the front of the house areas. (i.e. front desk, back office, storage closets, dry cleaning closet and public restrooms)
• To assist in promoting and developing a successful cross-training program within the Front Office Staff to ensure labor savings and increased productivity
• Reply to positive Market Metrix responses
• Insure brand standards for service, communication, grooming and training are met for RockResorts
• Communicate throughout the department to foster teamwork
• To assist FOM in developing and implement training to address specific areas of improvement within areas of responsibity to ensure results meet or exceed targets.
• Act as the supervisor on duty in order to effectively resolve guest issues and complaints in the absence of the Front Office Manager
• To maintain accurate and adequate inventories of front office supplies

Job Requirements:

• Previous hotel experience required
• Previous supervisory experience required
• Must have a valid US Drivers License and satisfactory driving record
• Proficiency in Microsoft Office preferred
• Must be able to perform under pressure
• Must be able to work with a team
• Must be detail-oriented
• Must be able to read, write, comprehend, and understand English

If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Breckenridge where you’ll instantly feel at home.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 152167