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About this job

Increases Customer loyalty, enhances the in-store experience, and creates a positive shopping environment for Kohl's Customers. Responsible for meeting both the in store and online customer's needs, including but not limited to unloading and processing all incoming freight, replenishing merchandise to the sales floor, and fulfillment of Customer's online orders.
  • As a member of the Operations team, responsibilities include but are not limited to truck unload, sign and price changes, and fulfillment processing to in store and online Customers.
  • Follows Company best practices and standards.
  • Delivers the highest level of Customer Service supporting Kohl's Yes We Can culture through effective problem solving.
  • Advocates and executes all company Customer Service programs.
  • Effectively uses Company tools and technology to plan, communicate and share information with team members.
  • Ensures Customers receive excellent service by accurately and efficiently processing both in-store replenishment items and online orders.
  • Continually evaluates and assesses workforce needs and align with team to resolve issues and ensure efficient service.
Qualifications

Required
  • Ability to lift 50 pounds on an occasional to frequent basis. Greater than 50 pounds = 1 Associate per 50 pounds.
  • Ability to spend up to 100% of work time standing or moving about the departments within the store. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis.
  • Adherence to Company policy and procedures is required.
  • Regular attendance.
  • Self motivated and ability to problem solve.
  • Effective verbal and written communication skills.
  • Basic math and reading skills, legible handwriting, and attention to detail.
  • Ability to work as part of a team and interact effectively with others.
Critical features of this job are described within this job description. Job responsibilities may change at any time due to business needs.
Please discuss requests for reasonable accommodations with hiring manager.

Preferred
  • Prior retail experience.
  • Comfortable with the use of technology consistently while performing the required tasks.