Lead Host/Hostess

Maintain a fresh level of service to Guests and help establish cost control measures.

Essential Duties and Responsibilities include the following:                                                                                                                                                   

• Placing weekly food orders.
• Placing routine service ware orders.
• Completes schedule.
• Fills in scheduling gaps.
• Part of the staff that is involved in Special Events.
• Catches details missed in brand or hotel level changes.
• Completes inventory.
• Monitors cost control measures and discarded food logs, etc.
• Presents, answers questions, and makes suggestions regarding food and service.
• Observes guests to respond to any additional requests.
• Brews coffee and performs other services as determined by Hilton Hotels Corporation and Willow Valley standards.
• Replenish food and beverage items as necessary, including alcoholic beverages such as beer and wine on weekdays.
• Clears and resets counters or tables.
• Coordinates with Guest Services any scheduled group functions.
• Prepares food items for the next day’s menu.
• Maintains accurate stock of all food items and follows "first in first out" guidelines.
• Places food orders for delivery in a timely manner.
• Places items in appropriate location during delivery.
• Responsible for overall cleanliness of all food service areas (which include preparation, serving and consumption areas.)
• Responsible for removing trash during and after food service events.
• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
• Due to the seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
• Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

No prior experience or training.

Certificates, Licenses, Registrations

Hilton Training upon hire

ServSafe Certification preferred but will train