General Manager

Job Brief

No late nights, no weekends, no holidays, fast-paced and fun!

#S

Specialty’s Café & Bakery

General Manager

Essential Functions:

· Serve as “Brand Ambassador”, delivering the Specialty’s Extraordinary Experience to every guest and acting as an example for team Members to model themselves after.

· Operate the restaurant to Specialty’s Café & Bakery standards for Food Quality, Guest Services, Cleanliness and Organization at all times.

· Conduct Administrative functions including, but not limited to:

· Ordering – Orders food and beverages effectively and accurately to guarantee stock on hand while minimizing waste/excess product

· Receiving – Receives product accordingly to Specialty’s procedures, handles any returns and communicates price or quality issues to the vendor and Director of Procurement & Supply Chain Management

· Payroll – Accurately adjust and submit store payroll within set timelines each pay period

· Entering Invoices and Checkbook items – Accurately enters invoices and purchases into Specialty’s systems

· Work directly with outside facilities vendors to ensure all equipment is operating to standard. Manage process and services to acceptable completion

· Inventory – Conducts accurate and timely inventory. Maintains an overall inventory awareness

· Food Safety – ServSafe certified and ensures Specialty’s food safety and workplace safety standards are practiced

· Effectively construct weekly team member schedules and daily deployment to meet budgeted labor targets and business flow

· Human Resources – Prepare and deliver annual performance reviews for store management, oversee recruitment by interviewing and selecting qualified candidates for open positions, update Taleo Applicant Tracking System, conduct new hire orientations, and manage employee counseling and documentation

· Train and continue to develop Managers and Team Members

· Maintain balanced teams and communicate hiring needs to HR Recruiter

· Validate all Team Member training

· Perform management coaching by conducting 1-on-1’s per quarter with each manager

· Ensure recognition programs are effective in the café

· Create a positive, teamwork environment by promoting high morale and encouraging full team involvement

· Ensure that Company Policies & Procedures are understood and followed through performance coaching and follow-up

· Train and continue to develop managers and team members.

· Maintain balanced teams and communicate hiring needs to HR Recruiter

· Validate all Team Member Training.

· Perform management coaching by conducting two 1-on-1's per quarter with each manager.

· Ensure recognition programs are effective in the café.

· Create a positive, teamwork environment by promoting high morale and encouraging full team involvement.

· Ensure that Company Policy & Procedures are understood and followed through performance coaching and follow up.

· Manage and attain all sales and financial targets for food, labor, and controllable costs.

· Ensure café evaluation standards are met, create action plans to address areas needing improvement.

· Engage in direct communications with the Regional Manager and Home Office Departments.

· W ork as part of the Store Management Team to ensure the success of company ad region wide roll-out and initiatives, as well as ongoing adherence to company policies & procedures, including Store Operating Standards.

Requirements & Education:

· Read, write and communicate effectively in English with all levels of the organization

· Physical requirements:

· Be physical able to work an eight (8) hour day or more while on your feet

· Climbing, reaching, walking, sitting, grasping, repetitive motions, visual acuity, hearing and a great deal of smiling

· Able to bend and lift up to 35lbs

· Work standing up for sustained periods of time up to 4 hours

· Represent the Brand by maintaining a professional appearance

· Previous restaurant experience of at least 2 years at the GM level or 90 days in position within Specialty’s Café & Bakery as an Opening Manager

· Intermittent travel – estimated at 30 business days a year

· Associate or Bachelor’s Degree preferred

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