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Front Desk Agent - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Beachwalk Resort Hallandale, Florida |
About this job
Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Interstate’s high standards of quality.
Job Description:
Position Summary
To assist guests with any needs or questions during check-in and checkout.
Essential Functions
*
Welcomes guests, solves minor problems, and ensures guests have a great stay.
*
Enters data into computer, including some minor accounting functions.
*
Registers guests in and out of the conference center. Establishes and secures proper guest credit. Handles any billing questions and inquiries.
*
Solves guest-related problems within scope of authority.
*
Answers and directs all incoming calls and in-house calls received on the main switchboard console promptly and efficiently. Takes messages as required and delivers accordingly.
*
Makes hospitality calls for new arrivals nightly.
Knowledge of Night Audit procedures and available to cover those shifts when the operations required.
*
Performs all accounting duties including posting charges, account settlements, and shift closing.
*
Maintains the front lobby area, ensuring cleanliness at all times.
*
Coordinates guest recreation as needed. Assists Conference Planning staff as needed.
*
Maintains accurate daily event information. Maintains daily posting of event sheet.
*
Maintains supply of informational brochures, flyers, and maps.
*
Maintains current knowledge of events in the area, points of interest, and services in the area.
Able to communicate effectively in both languages English and Spanish is a requirement for this position.
Position Requirements
Minimum Knowledge
Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, CRT, record keeping, or word processing. May have need for good communication skills.
Formal Education and Job-Related Experience
This position requires a minimum formal education of a high school diploma and a minimum of less than six months job-related experience.
License, Registration, and/or Certification Required
External and Internal Personal Contact
Communications
Daily
Verbal
Written
Monthly
Participating in meetings
Teamwork and Collaboration
This job is part of a formal work team within the department.
To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Interstate’s high standards of quality.
Job Description:
Position Summary
To assist guests with any needs or questions during check-in and checkout.
Essential Functions
*
Welcomes guests, solves minor problems, and ensures guests have a great stay.
*
Enters data into computer, including some minor accounting functions.
*
Registers guests in and out of the conference center. Establishes and secures proper guest credit. Handles any billing questions and inquiries.
*
Solves guest-related problems within scope of authority.
*
Answers and directs all incoming calls and in-house calls received on the main switchboard console promptly and efficiently. Takes messages as required and delivers accordingly.
*
Makes hospitality calls for new arrivals nightly.
Knowledge of Night Audit procedures and available to cover those shifts when the operations required.
*
Performs all accounting duties including posting charges, account settlements, and shift closing.
*
Maintains the front lobby area, ensuring cleanliness at all times.
*
Coordinates guest recreation as needed. Assists Conference Planning staff as needed.
*
Maintains accurate daily event information. Maintains daily posting of event sheet.
*
Maintains supply of informational brochures, flyers, and maps.
*
Maintains current knowledge of events in the area, points of interest, and services in the area.
Able to communicate effectively in both languages English and Spanish is a requirement for this position.
Position Requirements
Minimum Knowledge
Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, CRT, record keeping, or word processing. May have need for good communication skills.
Formal Education and Job-Related Experience
This position requires a minimum formal education of a high school diploma and a minimum of less than six months job-related experience.
License, Registration, and/or Certification Required
External and Internal Personal Contact
Communications
Daily
Verbal
Written
Monthly
Participating in meetings
Teamwork and Collaboration
This job is part of a formal work team within the department.
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