Office Coordinator - Full-time

Objective:
The Office Coordinator is expected to perform a variety of clerical and administrative duties. The Office Coordinator is expected to answer phones, complete administrative duties (which may include assistance with accounts payable and accounts receivable) and support other staff members with clerical tasks in order to provide the highest quality service to clients.

Primary Responsibilities:
&bull Reflect the core values of Home Instead Senior Care.
&bull Handle office responsibilities to allow a consistent full time networking effort, which is critical in building the business
&bull Greet and welcome each visitor in a friendly, warm and professional manner
&bull Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
&bull Field new client inquiries over the phone in a knowledgeable manner and schedule care consultations
&bull Assist with hiring process for new CAREGiversSM, duties may include fielding employment inquiries from prospective CAREGivers and moving applicants through the process.
&bull Assist with billing processing, including client invoices
&bull Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate
&bull Determine each visitor's purpose in a pleasant manner and promptly notify the appropriate staff member of their arrival
&bull Assist with stuffing and mailing client invoices and CAREGiver payroll
&bull Organize and distribute the daily mail according to prior instructions
&bull Ensure Home Instead Senior Care standards are met and upheld
&bull Maintain regular attendance at the office to execute job responsibilities
&bull Demonstrate open and effective communication with owner, colleagues and CAREGivers

Education/Experience Requirements: 
&bull High school graduation or the equivalent 
&bull One year of related business experience or an equivalent combination of education and work experience may be considered
&bull Must possess a valid driver's license
&bull Previous caregiving experience a BIG plus

Knowledge, Skills and Abilities: 
&bull Must demonstrate excellent oral and written communication skills and the ability to listen effectively 
&bull Must have the ability to work independently, maintain confidentiality of information and meet deadlines 
&bull Must have knowledge of the senior care industry and caregiving
&bull Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
&bull Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
&bull Must have the ability to organize and prioritize daily, monthly and yearly work 
&bull Must be able to establish good working relationships with management, colleagues, franchise owners and their staff
&bull Must present a professional appearance and demeanor
&bull Must be able to operate office equipment 
&bull Must be patient and congenial on the telephone 
&bull Must have computer skills and be proficient in Word and Excel
&bull Must be able to work evenings or weekends as required
&bull must be able to perform duties in a professional office setting

We offer competitive wages with benefits including, medical, dental, 401K and incentive bonuses.

Home Instead Senior Care is a multinational network of franchises specializing in non-medical in-home care for the elderly, in support of aging in place. Headquartered in Omaha, Nebraska, it is the largest senior care franchise in the world, with 1000+ independently owned and operated offices worldwide. In 2017, Forbes magazine ranked Home Instead Senior Care within the top 100 America's best large employers!

Each Home Instead franchise is independently owned and operated.