Client Services Coordinator - Full-time

Client Services Coordinator
Home Instead Senior Care seeks a multi-talented, professional and caring person to join our growing company with over 100 CAREGivers and a dynamic administrative team as a full OR part time geriatric Client Services Coordinator. The Client Services Coordinator works in all activities of client service provision to ensure that the personalized care clients receive remains consistent with the standards and policies of Home Instead Senior Care.

These activities will include: intake and assessment, family caregiver support and education, networking, CAREGiver supervision and training, care management, community education, On Call duties, marketing and coordination with other service providers. Essential Functions Participate in establishing the Annual Operational Plan and achieving sales, gross profit and productivity objectives. Maintain a working knowledge and compliance with all company publications including the Operations Manual, Personnel Policies and Procedures Manual, Franchise Websites, Mission Statement and general office protocol.

Maintain professional excellence in interactions with clients, their families, referral providers, CAREGivers, office staff, and the community. Cross-train and assist wherever needed in daily office operations. Provide after-hours coverage 8 or more days per month. Client Services Provide assessment of care needs and description of services to prospective clients and family members. Develop client service plan Assist in selection of CAREGivers. Ensure accuracy of service plan and successful provision of services and care management. Maintain contact with clients and family members. Coordinate with other service providers including personnel from Home Health, Hospice, Health Care Facilities and Hospitals. Networking Increase awareness of Home Instead services among existing and potential referral providers. Perform additional marketing activities to generate awareness and stimulate service inquiries. Attend networking functions.

Training and Supervision Provide training for CAREGivers on specific topic areas. Conduct quality assurance visits. Other Responsibilities Attend quarterly CAREGiver meetings. Participate in annual Franchise-wide special events. Incidental errands. Other duties as required.

We are looking for an individual who: **Enjoys their work and complex challenges **Wants to thoroughly understand the expectations of the job and requests performance feedback **Is able to produce results while handling multiple priorities under pressure and within deadlines **Takes initiative with accuracy, follow up, and commitment **Is professional and positive with an outgoing demeanor **Has excellent verbal and written communication skills with accurate spelling and grammar **Possesses strong PC skills, extensive experience with Word and Outlook, familiarity with data base management systems and types at least 50 WPM **Has an excellent record for performance and attendance **Has a great memory for details **Likes lots of interaction with others

** Has a Bachelor's degree with a background in Human Services, Social Work, geriatrics, end of life care, counseling or a related field.

Respond via email to Debbie.Olsen@LaneORHomeInstead.com with cover letter, resume, and salary history. Please review our web site, www.homeinstead.com/349, and include in your cover letter information about your interest in a position with our company in particular, any experience you might have had care giving, how our work might speak to you, and anything else that will help us see how you would fit with us.
APPLICATIONS WHICH DO NOT INCLUDE THIS INFORMATION IN THE COVER LETTER WILL NOT BE REVIEWED.
Applications may also be submitted to Home Instead Senior Care, 2440 Willamette Street, Suite 202, Eugene, OR, 97405. We are unable to respond to phone inquiries about this position.

Each Home Instead franchise is independently owned and operated.