Customer Service Representative 1 - Full-time / Part-time

FULL TIME

Summary: Seeking a Customer Service Representative to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical Customer Service Representative is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:
*Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
*Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. *Refer unresolved customer grievances to designated departments for further investigation.
*Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
*Building and maintaining strong business relationships with existing customers through established service and banking sales standards
*Developing, maintaining and demonstrating a basic knowledge of current products and services; maintaining confidentiality when handling customer requests and transactions
*Identifying opportunities for upselling additional banking products by understanding customers accounts and connecting the customer with the opportunity and closing the sale In the Customer Service Representative role, we offer a unique opportunity in an entry level role with promotional opportunities that come with salary increases to reward you for training and dedication.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.