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About this job

Creates a friendly and welcoming environment by greeting and offering assistance to customers. You are the face to the customer ensuring they remain the top priority while balancing tasks and routines. Work with the latest technology and innovative solutions. Kohl's offers flexible scheduling and we train and develop the most talented, motivated teams around.
  • Smiles and Says "Hi!" - Greets all Customers and Associates, assists in a friendly, courteous manner and adheres to the Yes We Can policy efficiently resolving Customer's questions and requests
  • Consistently uses the 5 step GREAT program while interacting with Customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to complete the Survey and Thanks the Customer
  • Solicits, opens and activates Kohl's Charge applications and loyalty program
  • Delivers the highest level of Customer Service supporting Kohl's Yes We Can culture through effective problem solving
  • Promotes and supports customers interested in the gift registry
  • Ensures that all cash handling procedures are done in accordance to policy and procedure as well as in a timely manner
  • Opens, closes and balances register and records information on a balance sheet
  • Effectively uses Company tools and technology to plan, communicate and share information with team members
  • Performs/assists in other duties as assigned. Examples may include, but are not limited to: price changes, fitting room and sales floor
Qualifications

Required
  • Ability to lift 50 pounds on an occasional to frequent basis
  • Ability to spend up to 100% of work time standing or moving about the departments within the store. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis
  • Adherence to Company policy and procedures
  • Regular attendance
  • Effective verbal and written communication skills
  • Basic math and reading skills, legible handwriting, and attention to detail
  • Ability to work as part of a team and interact effectively with others
Critical features of this job are described within this job description. Job responsibilities may change at any time due to business needs.

Preferred
  • Prior retail experience
  • Comfortable with the use of technology consistently while performing the required tasks