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in Fremont, CA
Hotel Supervisor
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | 0169-Fremont 46200 Landing Parkway Fremont, California |
About this job
Description
POSITION SUMMARY:
The position is responsible for supervising the daily operations in all departments of the hotel to ensure product quality, cleanliness, guest satisfaction; safety and security meet company standards.
ESSENTIAL JOB FUNCTIONS:
Revenue Management:
Financial Results:
Guest Satisfaction:
Employee Satisfaction:
Developmental Assignments:
Keywords: customer service, supervisor, guest service agent, part-time hotel job, part time hotel job, concierge, front desk clerk, full-time hotel job, full time hotel job, hospitality
Qualifications
EDUCATION/EXPERIENCE REQUIRED:
MINIMUM EDUCATION:
MINIMUM EXPERIENCE:
MINIMUM SKILL REQUIREMENTS:
POSITION SUMMARY:
The position is responsible for supervising the daily operations in all departments of the hotel to ensure product quality, cleanliness, guest satisfaction; safety and security meet company standards.
ESSENTIAL JOB FUNCTIONS:
Revenue Management:
- Assist the General Manager with supervision of the daily operations in every department to ensure policies and procedures are executed by employees that will maximize revenue
- Train front desk staff to perform all front desk operations successfully, to include revenue management and central reservations procedures
- Perform guest experience representative, night auditor, housekeeping, and maintenance duties as required by staffing levels and business demand
Financial Results:
- Assist the General Manager in preparing employee work schedules
- Direct employees to adhere to the posted schedules to effectively manage labor costs; adjust schedules as needed in response to business trends
- Perform routine inventory and ordering procedures to ensure sufficient tools, supplies and linens are available while maintaining effective cost controls
- Follow company policies and procedures to protect our guests and employees while mitigating potential risk and expenses
Guest Satisfaction:
- Inspect guests rooms daily to ensure cleanliness and process standards meet company guidelines
- Visually inspect maintenance, laundry and public areas of the hotel to ensure guest satisfaction is achieved
- Respond to housekeeping, laundry and maintenance requests from guests or General Manager as required to achieve Here For You service expectations for every guest
- Assist in handling difficult situations involving upset guests. Attempt to resolve all issues of poor guest service in the most effective manner before guests leave the property
- Ensure satisfactory Medallia (i.e., guest satisfaction survey) scores and take action to correct any deficiencies in all departments in the hotel
Employee Satisfaction:
- Support the recruitment, selection, training and management of employees to deliver exceptional guest services and product quality in accordance with company standards
- Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions and fair treatment of employees
- Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct
- Conduct effective, daily employee huddles as requested by the General Manager
- Help the General Manager maintain an acceptable level of employee turnover by providing a Here for You employee experience
Developmental Assignments:
- Complete assignments or special projects Manager given by the General Manager or Regional Ops Leader for the purpose of gaining additional knowledge and experience
Keywords: customer service, supervisor, guest service agent, part-time hotel job, part time hotel job, concierge, front desk clerk, full-time hotel job, full time hotel job, hospitality
Qualifications
EDUCATION/EXPERIENCE REQUIRED:
MINIMUM EDUCATION:
- Associate degree, preferably in hotel management or related field.
MINIMUM EXPERIENCE:
- 1-2 years’ experience in a supervisory role
MINIMUM SKILL REQUIREMENTS:
- Must have good organizational and time management skills
- Must be able to communicate clearly and effectively both orally and in writing
- Must possess strong attention to detail
- Able to provide leadership and supervision for multiple departments
- Able to work productively, independent of direct supervision or guidance
- Effectively respond to and handle situations in the event of an emergency
- Able to operate various hotel operations systems to maximize results
- Able to recognize and make sound decisions when improvements of process or procedures are needed
- Able to serve as a Leader-On-Duty in the absence of the General Manager
- Able to manage time, people and resources to make progress and complete multiple assignments under tight deadlines
- Obtain any locally required certifications