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Customer service logistics rep
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 184 Shuman Boulevard, Suite 160 Naperville, Illinois |
About this job
Job Summary:
The customer service representative is to carry out all customer service activities such as responding to inquiries, processing orders, and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering telephone calls, greeting visitors, invoicing, maintaining accurate inventory records, providing reports, scheduling, and other clerical duties as directed by the customer service supervisor.
Specific Duties and Responsibilities:
Operations:
Process and input all customer orders-inbound and outbound
Checking all orders for special requests
Run stock reports to check for product status and availability
Generate all related paperwork and necessary information required for customer work orders
Posting Inventory records
Coordinate with operations and transportation departments the expediting of any order as necessary
Trace orders as required and notify customer of any activity concerning their merchandise
Follow up with other departments to insure that service standards are being met
Generate accurate and timely billing and subsequent invoicing where needed
Handle returned merchandise in an efficient manner
Investigate and resolve inventory discrepancies
Helps and assists the other office staff as necessary
Oversees all paperwork associated with orders and maintain the corresponding files
Maintain a current and accurate procedure book which details processing requirements for each account
Answer phone calls and operate office equipment necessary to preform duties
Greet visitors to office
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner
Report customer feedback to the supervisor, including any signs of customer dissatisfaction
Customer Interfacing Activities
Initiate and maintain a good working relationship with customers
Respond to customer inquiries, complaints, inventory status, status of orders, etc. within 24hrs and acknowledge within 4 hours in a courteous and effective manner
Provide timely, accurate, friendly and professional services to our customers
Always put the customer first
Office Interactions:
Arrive to work on time
Communicate in a clear and concise manner to office staff and management both verbally and in writing
Promotes a friendly environment through good morale and cooperative team relationships
Follow office rules and regulations concerning safety, phone, and internet policies
Office Housekeeping
Maintain a neat and professional office space
Desktops are neat and orderly
"post its" are not plastered on walls of cubicles
No food kept on top of desks or table
No bankers boxes at cubicles(for more than 24hrs)
Filling of paperwork completed timely
Position Qualifications:
Education/Learning Experience
High School Diploma or Equivalent
Work Experience:
3-5 years
Skills / Knowledge:
General Office, including telephone techniques, computer skills
General math skills
Effective Communication skills necessary
Strong professional speaking voice
Good follow-ups skills
Detailed Oriented
Multi-task oriented
Deadline oriented
Analytical
Self-starter
Ability to work with little or no supervision
Physical Requirements:
Sitting, Kneeling, Bending
Work Environment:
Office
Must be able to work at a fast pace and be customer oriented
How to apply:
What's next?
To be considered for these positions, submit your application at www.mystaffmark.com -- please choose Naperville as your location. Please submit your updated resume to us at Lacey.thean@staffmark.com and adminsupportcentermw@staffmark.com .
Or call 630-717-9191 press 0, 0 and ask for Lacey
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
The customer service representative is to carry out all customer service activities such as responding to inquiries, processing orders, and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering telephone calls, greeting visitors, invoicing, maintaining accurate inventory records, providing reports, scheduling, and other clerical duties as directed by the customer service supervisor.
Specific Duties and Responsibilities:
Operations:
Process and input all customer orders-inbound and outbound
Checking all orders for special requests
Run stock reports to check for product status and availability
Generate all related paperwork and necessary information required for customer work orders
Posting Inventory records
Coordinate with operations and transportation departments the expediting of any order as necessary
Trace orders as required and notify customer of any activity concerning their merchandise
Follow up with other departments to insure that service standards are being met
Generate accurate and timely billing and subsequent invoicing where needed
Handle returned merchandise in an efficient manner
Investigate and resolve inventory discrepancies
Helps and assists the other office staff as necessary
Oversees all paperwork associated with orders and maintain the corresponding files
Maintain a current and accurate procedure book which details processing requirements for each account
Answer phone calls and operate office equipment necessary to preform duties
Greet visitors to office
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner
Report customer feedback to the supervisor, including any signs of customer dissatisfaction
Customer Interfacing Activities
Initiate and maintain a good working relationship with customers
Respond to customer inquiries, complaints, inventory status, status of orders, etc. within 24hrs and acknowledge within 4 hours in a courteous and effective manner
Provide timely, accurate, friendly and professional services to our customers
Always put the customer first
Office Interactions:
Arrive to work on time
Communicate in a clear and concise manner to office staff and management both verbally and in writing
Promotes a friendly environment through good morale and cooperative team relationships
Follow office rules and regulations concerning safety, phone, and internet policies
Office Housekeeping
Maintain a neat and professional office space
Desktops are neat and orderly
"post its" are not plastered on walls of cubicles
No food kept on top of desks or table
No bankers boxes at cubicles(for more than 24hrs)
Filling of paperwork completed timely
Position Qualifications:
Education/Learning Experience
High School Diploma or Equivalent
Work Experience:
3-5 years
Skills / Knowledge:
General Office, including telephone techniques, computer skills
General math skills
Effective Communication skills necessary
Strong professional speaking voice
Good follow-ups skills
Detailed Oriented
Multi-task oriented
Deadline oriented
Analytical
Self-starter
Ability to work with little or no supervision
Physical Requirements:
Sitting, Kneeling, Bending
Work Environment:
Office
Must be able to work at a fast pace and be customer oriented
How to apply:
What's next?
To be considered for these positions, submit your application at www.mystaffmark.com -- please choose Naperville as your location. Please submit your updated resume to us at Lacey.thean@staffmark.com and adminsupportcentermw@staffmark.com .
Or call 630-717-9191 press 0, 0 and ask for Lacey
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Requirements
submit your updated resume to us at Lacey.thean@staffmark.com
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