Transfer Center Coordinator

*Coordinates flow of information between multiple care providers during transfer/transport process.
*Ensures all necessary transfer documentation is sent and received.
*Contacts medical insurance provider and obtains authorization as needed using standard work.
*Utilizes standard work to obtain bed assignment based on diagnosis and acuity level.
*Contact referring entity with bed assignment and availability, provide phone number for nurse-to-nurse report and estimated time of arrival.
*Coordinates between Client contracting personnel, the insurer, and the referring hospital to obtain Letters of Agreement and communicates any payer issues with Medical Director or Management as needed.
*Arrange transportation per service protocols and consultation with transport RN and/or MD as needed.
*Facilitates direct admissions as requested from physician offices, clinic, or patient's home.
*Assist with bed coordination for outbound transfers.
*Documents actions and patient data into transfer center software, EHR, and other hospital clinical information systems as appropriate.
*Reviews on a regular basis the hospital transfer protocols. Communicates with management regarding any suggestions to improve the transfer process and protocols.
*Triages general public calls including, but not limited to, assisting in physician referral inquiries and general informational questions and services.
*Ability to problem-solve, triage and troubleshoot issues and escalate to management as appropriate.

Communication (Oral and Written):
*Coordinates the distribution of necessary transfer information with all necessary departments, including but not limited transport, bed control, admitting, referring entity, patient financial services, and case management.
*Contacts medical groups and health plans to obtain insurance authorization for patient with appropriate CPT and ICD codes.
*Consistently communicates with internal and external customers in a courteous, professional manner that reflects the desired service outcomes of the department and Client affiliates.
*Maintains all files per departmental standards.
*Maintains professional relationship with internal and external customers.
*Completes all necessary documentation as required.
*Emails Daily Executive Summary Report using standard naming convention.
Technical Skills:
The SHTC Coordinator works in collaboration with the SHTC Nurse for the arrangement of patient transfers/transports to and from Client Hospitals.
*Coordinates flow of information between multiple care providers during transfer/transport process.
*Ensures all necessary transfer documentation is sent and received.
*Contacts medical insurance provider and obtains authorization as needed using standard work.
*Utilizes standard work to obtain bed assignment based on diagnosis and acuity level.
*Contact referring entity with bed assignment and availability, provide phone number for nurse-to-nurse report and estimated time of arrival.
*Coordinates between Client contracting personnel, the insurer, and the referring hospital to obtain Letters of Agreement and communicates any payer issues with Medical Director or Management as needed.
*Arrange transportation per service protocols and consultation with transport RN and/or MD as needed.
*Facilitates direct admissions as requested from physician offices, clinic, or patient's home.
*Assist with bed coordination for outbound transfers.
*Documents actions and patient data into transfer center software, EHR, and other hospital clinical information systems as appropriate.
*Reviews on a regular basis the hospital transfer protocols. Communicates with management regarding any suggestions to improve the transfer process and protocols.
*Triages general public calls including, but not limited to, assisting in physician referral inquiries and general informational questions and services.
*Ability to problem-solve, triage and troubleshoot issues and escalate to management as appropriate.
Quality:
*Maintains confidentiality of all patient, physician and hospital data obtained, distributed and maintained by the SHTC.
*Performs self-audits for quality and accountability of data integrity in transfer center software system.
*Review daily reports for accuracy with SHTC Nurse.
*Assures timely communication with Manager or Director to provide high quality, efficient service recovery.
*Responsible for performing ongoing quality audits related to call capture recordings, SHTC Nurse checklists, and data accuracy in transfer center software system.
*Conducts transfers in accordance with EMTALA rules and regulations.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.