Social Media Content Moderator

Job Description:
Individual will be moderating content on social media to see if it meets the user agreement. The material could be extremely graphic and offensive. An ideal candidate for this position will have strong computer skills and up-to-date knowledge on social media terminology.

Responsibilities:
Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content

• Respond to user inquiries with high quality, speed, empathy and accuracy
• Use market specific knowledge, signals and insights to spot and scope solutions to improve the support of our community of users
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Enforce social media terms of use by carefully monitoring reports of abuse on the site
• Review the reported content within agreed turnaround times and standards of quality
• Recognize trends and patterns, and escalate issues outside the company policy
• Become and remain knowledgeable about leading social media products and community standards
• Assist our community and help resolve timely, accurately and with empathy
• Make well balanced decisions and personally driven to be an effective advocate for our community

Schedule:

• Candidates MUST be able to work 24/7. Will not be able to pick shift.

Requirements:

• Minimum of a High School Diploma or equivalent
• Strong computer knowledge
• Strong knowledge of social media and terminology

Start Date: July 25

Aerotek is acting as an Employment Agency in relation to this vacancy.