Nordic Center Attendant - Kirkwood Mountain Resort - Winter Seasonal - FT & PT - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Job Summary:

The Kirkwood Cross Country Center has full time and part time positions available for Nordic Center Personnel for the 2017-2018 season.  Nordic Center Personnel will be responsible for daily operations of the Cross Country Center, including equipment rentals, retail sales, and lesson reservations while creating a friendly, relaxed atmosphere and delivering outstanding guest service to each of our guests. Staff will also be responsible for leading guided tours and teaching introductory lessons and provide snowshoe information.

Additional responsibilities include (but are not limited to):

• Providing exceptional guest service at all times for both internal and external guests to create the safest and most enjoyable experience possible.
• Protecting the safety of self, co-workers, and guests at all times by following all company and department safety policies and procedures.
• Providing quests with information about the Cross Country Center's trail system and offerings, as well as other resort information (directions, prices, etc.).
• Performing all rental and retail duties, including opening, cash handling, and closing procedures, running reports, locating and processing customer information, and fitting rental equipment.
• Providing guests with instruction on cross country ski and snowshoe technique in group settings in accordance with resort methodology.
• Exhibiting the ability to demonstrate and communicate proper ski and snowshoe technique while maintaining a fun and safe atmosphere during lessons and guided tours.
• Monitoring telephone and email communications and responding to guest requests in a timely, courteous, and professional manner.
• Assisting the Cross Country Center Manager with coordination and administrative duties as needed.
• Conducting equipment, trail, and facility maintenance as needed (including cleaning and waxing skis, assisting with snow removal, etc.).
• Exhibiting punctuality and time management skills while completing assigned tasks (including reliably clocking in and out for breaks).
• Maintaining a commitment to learning and improvement by evaluating personal performance and accepting feedback from crew members and supervisor(s).
• Reporting any potentially harmful equipment or situations as well as accidents or incidents to the immediate supervisor(s) without delay.
• Contributing to team effort by participating in Job Sharing, accepting diverse assignments, and maintaining a positive and friendly attitude and demeanor in all internal and external interactions.
• Assuming responsibility for the cleanliness of the Cross Country Center and for the safety of guests and employees, and participating in all safety and service meetings.
• Meeting service level objectives and department goals as set forth by the manager.
• Maintaining flexible work hours (short days, ride breaks, etc.) with the ability to respond to changes in the work environment (weather, on site events, etc.).

Requirements:

• Must have a High School Diploma or equivalent education.
• Must have excellent guest service and interpersonal skills.
• Must be fluent in all aspects of the English language (spoken and written).
• Must have excellent communication skills and be able to carry out oral and written instructions, requesting clarification when needed.
• Must have basic knowledge of diagonal stride and skate skiing, word processing and spreadsheet programs, and internet navigation.
• Must have on snow experience with snowshoe, diagonal stride, and skate ski equipment.
• Must be available to work holidays and weekends.
• Must be able to develop and maintain effective working relationships and perform well in a team.
• Must be able to work in inclement weather in a high alpine environment.
• Must have sight, speech, and hearing abilities sufficient to learn skills and follow and provide directions.
• Must be able to lift, stand, walk, stoop, kneel, crouch, and reach frequently.
• Must be able to communicate constantly with talk, hearing, and vision. 

Preferred skills:

• Experience working or cross country recreating
• Experience working with guests of all ages in the guest service industry.
• Knowledge of the local area and resort.
• Experience teaching, coaching, or mentoring

What’s in it for you?

• Free EPIC Pass to all of our resorts
• Discounted coupons for friends and family
• Shuttle bus from S. Lake Tahoe to Kirkwood
• Discount with select industry manufactures
• Discounted lodging at our Rock Resort Properties starting at $85/night
• 50% off Colorado Mountain Express transportation
• Food and beverage discounts at mountain dining locations
• Retail discounts at Vail Resorts Retail stores
• 10-25% off  at our Starbucks locations
• Unique events! Including concerts, employee meals, employee activities, pro competitions!
• On site medical clinic with benefits for employees
• Job Share opportunities to work more hours if needed
• Carpool Incentive program

Kirkwood is for those that embrace the big mountain lifestyle and are as passionate about skiing and riding as they are about creating amazing experiences for our guests. Magical, raw, expansive and remote…Kirkwood is the stuff of legend. We’re famous for legendary snowfall, challenging inbounds terrain, backcountry guided tours and premier avalanche education programs. Those that come here come for an adventure unique to Kirkwood! Join our close-knit team working at one of the most stunning alpine resorts in the country.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 152274