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in Arlington, VA

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Hours Full-time, Part-time
Location 701 North Glebe Rd.
Arlington, Virginia

About this job

Job Overview:

The Call Center/Alarm Monitoring Representative is responsible for monitoring Macy’s burglar/fire alarms and phone systems in a fast-paced, 24 hour environment. Performs other duties as assigned.

Essential Functions:

• Responsible for monitoring Macys Burglar / Fire Alarms
• Responsible for dispatching Police and Fire authorities as well as Loss Prevention staff
• Clerical duties related to alarm monitoring and communications
• Filing recall list
• Operation of computers
• Completing and printing journals
• Maintaining alarm records
• Completing records logs as assigned
• Regular, dependable attendance & punctuality.

Qualifications:

Education/Experience:

• High School Diploma or equivalent.
• Some college is desirable.
• A background in a call center environment is preferred, but not required.
• Must pass a criminal background check.

Communication Skills:

• Ability to read, write, and interpret instructional documents such as safety rules, reports, and manuals.
• Ability to communicate with peers, managers, general public, and sensitive customers.
• Ability to communicate over the phone, via e-mail, and memos with proper etiquette.
• Fluency in both English and Spanish is a plus.
• Must be able to use good judgment and critical thinking skills when carrying out instructions furnished in written or oral form.

Mathematical Skills:
• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator.


Physical Demands:

• Extended periods of sitting are required.
• Some kneeling, stooping, crouching, or crawling may be required.
• Must be able to move and/or lift at least 10 lbs.

Other Skills:

• Must be able to effectively utilize available computer-based tools and software applications such as Microsoft Word and Excel.
• Must be a highly motivated, detail oriented, well-organized, self-starter that possesses the ability to follow instructions and consistently act in a professional manner.
• Must work well in a team environment and have a flexible schedule due to our 24 hour environment.

This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.