The job below is no longer available.
You might also like
in Oakland, CA
Store Manager - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | 302 East 18Th Street Oakland, California |
About this job
The basic function of a Store Manager is to develop and maintain a successful store by ensuring that excellent customer service is delivered at all times.
The job description outlined below explains the general responsibilities and expectations associated with the Store Manager position.
- ‘Owns’ the customer in the store. Makes sure that excellent customer service is delivered at all times.
- Possesses profit and loss responsibility for the store’s loan, check cashing and services results.
- Oversees all aspects of the store’s retail functions
- Ensures implementation of retail policies & objectives, such as:
- Ensuring customers are retained, satisfied, and that their needs are fulfilled.
- Implementing the annual plan to fulfill the growth and revenue goals of the store.
- Ensuring goals are met.
- Supervising all aspects of the store sales policies, objectives, and initiatives.
- Implementing sales promotion policies and programs to maximize the profit of the store. However, managers are not responsible for creating sales and marketing activities.
- Responsible for implementing improved customer service processes and operational policies in the store
- Oversees business / consumer activity for the store, including sales and customer service
- Responsible for operational performance of store
- The Store Manager works directly with human resources to ensure that the store’s personnel goals and budget levels are met and that all team members achieve their professional development goals. o Forecast personnel needs for the store
- Participate in recruiting, hiring, training, and retention activities for team members
- Ensure adequate training / development for retail team members in the store including new hire training, on-the-job training, and on-going development according to established company standards
- Measure performance of all retail team members and reward performance appropriately
- Responsible for maintaining the safety and security of the store, personnel, and customer in the store
- Recommend changes to products or services to fulfill customer needs
- Fulfills corporate mission of community service in the store market area
Reports to Manager, Retail Services –Bay Area Region