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Spanish Speaking - Social Media Content Moderator - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Phoenix, Arizona 85003 Phoenix, Arizona |
About this job
MUST BE BILINGUAL SPANISH/ENGLISH!!
Great opportunity- Direct Placement, Full benefits!
$15/hour for normal hours worked; up to $17.25/hour
10-15% Shift Differential for late and overnight hours worked
Will not be on the phone at all; 100% on the computer
Must be up to date with current events
Must be flexible with possible late nights or weekends
Extremely casual dress code- jeans, tshirts, tattoos, piercings allowed
Job Description:
* Will be moderating content on social media to see if it meets the user agreement. The material could be extremely graphic and offensive. They review the video that has been flagged and determine if it is appropriate or not.
* There is no phone work with this position.
Responsibilities:
o Become and remain knowledgeable about Leading social media products and community standards
o Assist our community and help resolve inquiries empathetically, accurately and on time
o Make well balanced decisions and personally driven to be an effective advocate for our community
o Strong interpersonal skills, verbal and written communication skills and most importantly empathy
o Display a strong bias to doing what's right for our community in supporting leading social media objectives
o Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content
o Respond to user inquiries with high quality, speed, empathy and accuracy
o Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
o Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
o Enforce social media terms of use by carefully monitoring reports of abuse on the site
o Review the reported content within agreed turnaround times and standards of quality
o Identify inefficiencies in workflows and suggest solutions
o Recognize trends and patterns, and escalate issues outside the company policy
Qualified Spanish speaking candidates, please send resumes directly to Jessica at
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
Aerotek is acting as an Employment Agency in relation to this vacancy.