Part time/PRN (20-25 hours/week) - Full-time / Part-time

Responsibilities:
*Conduct outbound telephone interviews for multiple research studies following a scripted questionnaire verbatim while using computer assisted telephone interviewing (CATI) applications to gather and record responses
*Collect accurate, consistent and reliable data
*Record and code data collected
*Assist with locating and refusal conversion
*Assist with other duties as assigned, such as mail preparation, faxing, filing, etc.


Candidates must be able to work 20-25 hours per week

* Hours/Openings:
o M-F 8am-12pm (20 hours/week)
o M-F 12pm-5pm (25 hours/week)
o M-F 5pm-9pm (20 hours/week)
o M-F 9pm-2am (25 hours/week)
* Must not need any time off during the duration of the assignment; any time off must be pre-approved


o Certifications:
 Daytime Trainees: Can certify anytime Wednesday between 9am-9pm or Thursday and Friday 9am-5pm, 2 Interviewees per hour.
 Evening Trainees: Can certify Thursday and Friday anytime between 9am-9pm, 2 Interviewees per hour.
 Thursday and Friday evening certifications (5pm-9pm) will be reserved for individuals with fulltime day jobs.

Project Scope:
* CCE (Call Center Evaluation) is conducted on behalf of the Centers for Medicare and Medicaid Services
* The purpose of the study is to evaluate Medicare Part C and part D plan sponsors' call center's ability to provide timely and accurate information to current and prospective enrollees
* Interviewers navigate through a health plan's call system to attempt to reach a live Customer Service Representative
* Interviewers act as "Secret Shoppers" and enquire on prospective health plans with 1-3 quick questions regarding Medicare or Medicaid.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.