Quality Assurance CAREGiver - $15/Hr - Full-time

Seeking Independence, Inc. d/b/a Home Instead Senior Care

Objective:

Home Instead Senior Care Quality Assurance CAREGiver is expected to perform a variety of duties that allow seniors to remain in their homes. The duties not only include direct care for seniors, but also relate to client care including care consultations with potential clients and family members, client/CAREGiverSM introductions and quality assurance visits with existing clients. These duties and services are meant to enhance the quality of life for seniors. Home Instead Senior Care Quality Assurance CAREGivers help clients and their families meet the challenges of aging with dignity, pride, care and compassion.

Work Environment:

This position is a full time position and is expected to work a minimum of 20 hours per week and a maximum of 30 hours per week providing direct care to seniors. Additionally this position is expected to work a minimum of 10 hours per week and a maximum of 20 hours per week performing a combination of office duties and Quality Assurance Duties. Finally, this position will participate in the on-call scheduling rotation.

Primary Responsibilities:

• Reflect the core values of Seeking Independence, Inc., d.b.a. an independently owned and operated Home Instead Senior Care franchise.
• Contribute to a positive living environment to enhance a client's quality of life
• Document daily activities and report any significant changes in a client's needs or living conditions
• Work with other team members to coordinate various aspects of a client's care.
• Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
• Maintain regular communication and attendance with/at the office to execute job responsibilities.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Participate in the on-call scheduling rotation.
• Provide Companionship & Home Helper services which could include:
  • Companionship and conversation
  • Providing stabilization and assistance with walking
  • Preparing meals and cleaning up meal-related items
  • Providing medication reminders and appointment reminders
  • Performing light housekeeping tasks (dusting, vacuuming, making beds, changing linens, cleaning bathrooms, kitchens, etc.)
  • Washing and ironing laundry
  • Running errands
  • Accompanying clients to appointments

• Provide Personal Care services which could include:

• Assisting with bathing
• Assisting with grooming
• Assisting with toileting and incontinence issues
• Advanced Alzheimer's/Dementia Care

Secondary Responsibilities:

• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Participate as needed in all CAREGiver meetings
• Conduct Family Education sessions as needed
• Participate in company sponsored training and social events
• Report hours according to office policy & communicate changes in availability in a timely manner
• Participate in bi-annual J.D. Power and Associates Satisfaction Survey
• Document client information in Client and Life Journal
• May require you to run errands and provide incidental transportation for a client using your vehicle or a client's vehicle.
• Perform other reasonable duties as assigned

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by Seeking Independence Inc., d.b.a. an independently owned and operated Home Instead Senior Care franchise
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
• Must have the ability to present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required
• Must have the ability to perform duties in a senior's residence or professional office setting
• Must have the ability to work as a part of a team

Essential Job Requirements:

• Must be 21 years of age or older
• Must be a STNA, LPN or Medical Assistant in good standing
• Must have and maintain a valid driver's license
• Must have and maintain a DMV record that shows you are a safe, responsible and courteous driver
• Must have and maintain reliable transportation and insurance, suitable to transport clients
• Must be bondable at all times
• Able to provide 6 character references
• Background must meet Ohio Administrative Code standards for working with elderly
• Ability to withstand exposure to dust, mold, mildew and cleaning solutions
• Ability to treat and care for clients and their property with dignity and respect
• Ability to adapt to various living environments and locations
• Ability to communicate with clients in a friendly and congenial manner
• Heart rate cannot exceed 85% age adjusted rate
• Must have standing balance
• Ability to lift 12 inches to waist a minimum 50 pounds
• Ability to push / pull 25 pounds
• Ability to lift waist to chest 25 pounds
• Climb up/down stairs
• Ability to communicate with clients in a friendly and congenial manner

Each Home Instead franchise is independently owned and operated.