Relief In-Take Coordinator/Administrative Assistant

Job Description: Relief In-take Coordinator

Job Summary: The Relief In-Take Coordinator ensures proper staffing of all client cases with field employees, and works closely with the Administrator/Director of Nursing to ensure client satisfaction with services.

Qualifications: Minimum high school graduate, with further college-level work in health-care-related fields.  Must have good working knowledge of medical terminology. Proficient in Microsoft word, excel, and powerpoint.

At least 2 years managerial experience.

Must exhibit warm and congenial, professional attitude in daily activities, and excellent communication skills. Must be flexible regarding workdays and hours.

Strong customer service skills, reliable and able to work in a team focused environment.

Ability to work independently and assume responsibility for job duties described below.

 General Duties:

1. Ensures that appropriate level of staff is placed with each client. Ensures that each case is staffed with caregivers whose qualifications are appropriate in response to each client's individual needs and preferences. Communicates changes in scheduling to In-take Coordinator, Relief In-take Coordinators, and other appropriate personnel.
2. Maintains on-call books with updated client schedules and homecare plans, personnel data, and availabilities.
3. Reviews and verifies weekly time slips with daily schedules every Monday.
4. Dispenses weekly payroll to staff each week.
5. Assists with new-employee orientation and instructing appropriate use of time cards, documentation.
6. Assists in receiving referrals and inquiries regarding home health care needs of potential clients.
7. Processes referrals.
8. Responds promptly and courteously to all client inquiries or problems. Serves as liaison between caregivers, clients, and In-take Coordinator.
9. Communicates continually with employees and clients to evaluate and ensure quality of services.
10. Assists in performance evaluation of field staff; documents noteworthy behavior and policy violations for the Administrator's review.
11. Managing staff
12. Other duties as assigned