Part Time Sales Manager (PTS)

POSITION PURPOSE

The Part Time Sales Manager (PTS), in partnership with the store management team, leads the overall productivity for their store. The PTS responsibilities include supporting the management team in driving financial results, customer satisfaction, employee retention, and delivering on the brand standards of operational and merchandising execution. The PTS supports the team in fostering a positive work environment to ensure employee and customer satisfaction. This position is responsible for partnering with the management team on the coaching and training on the performance of the store team. The PTS consistently abides by Our Values: Act with Integrity, Exceed Expectations, Succeed Together, Inspire Innovation, and Invest in People.

ESSENTIAL JOB FUNCTION (TASKS, DUTIES AND RESPONSIBILITES MOST IMPORTANT)

People Management

• Communicates professionally and effectively in all interactions including the management team, sales associates, customers, business partners, and vendors.
• Regularly communicates any associate concerns directly to the Store Manager or Human Resources as necessary.
• Fosters a positive work environment by capitalizing on opportunities to train, coach, and redirect the team.
• Assists the Store Manager in building and maintaining a successful team by participating in recruiting, hiring, training, and development of the team.
• Provides feedback to the Store Manager on performance and progress of store teams.
• Recognizes and rewards exceptional performance to increase employee engagement.
• Receives feedback with positive intent and makes efforts to take appropriate action on that feedback.

Customer Satisfaction

• Maintains and strong and genuine customer focus on the sales floor at all times.
• Consistently models the Brand’s service standards and supports the management team in coaching others to ensure consistent execution of those standards.
• Builds customer loyalty through the Rewarding Moments program.
• While Leader on Duty, responds to customer concerns timely and with appropriate resolution.
• Supports management team in utilizing Customer feedback to identify areas of opportunity to implement a strategy to positively impact those results.
• Leads and inspires customer-centric culture by proving direct feedback and supervision of the associates on the in-store experience

Merchandising and Operational Execution

• Supports management team with loss prevention through a consistent level of customer service, education, and operational controls.
• Maintains the Company standard of a neat, clean, and organized store.
• As Leader on Duty, executes Company directives within set timelines including visual directives, signage, markdowns, and sales promotions.
• Analyzes assortment levels and sell thru in order to utilize reactionary merchandising to maintain store presentation standards.
• Partners with management team on promotional planning and the execution of processes.
• Ensures the efficient handling of all merchandise from shipment receipt, processing, visual placement, and replenishment.
• Monitors and adheres to all safety regulations and policies as directed by the Company.

Business Management

• Effectively analyzes business results and takes necessary action to drive key performance indicators (KPIs).
• Assists in executing the management of labor and payroll expenses to maximize sales and productivity.
• Supports the management team in integrating an omni-channel experience for customers by ensuring teams are trained on the use of and the products available through each channel.

KNOWLEDGE, SKILLS, AND ABILITIES

• High school degree or GED minimum requirement, Associates degree preferred or equivalent combination of education and experience
• Minimum of 1-3 years in a supervisory position.
• Demonstrated supervisory skills.
• Demonstrated customer engagement skills.
• Ability to communicate effectively to customers, team, and supervisor.
• Must be able to build relationships in order to foster teamwork and develop partnerships.
• Ability to handle multiple tasks concurrently.
• Working knowledge of computer/ technology skills (Outlook, Excel, Web navigation).

PHYSICAL DEMANDS

• Ability to lift 40 pounds on a regular basis.
• Ability to stand for long periods of time; climb up and down a ladder.
• Constant walking and standing; frequent bending, stooping, reaching, pushing, and pulling.

AVAILABILITY REQUIREMENTS

• Availability to meet the needs of the business that may include days, nights, weekends and holidays as scheduled.
• Regular work frequency is required to remain an active employee. Minimum number of hours not guaranteed.
• Any availability changes must be approved by the Store Manager and will be approved based on business needs.
• Scheduled working shifts range from 3-8 hours in length (applicable state laws apply).

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.