Community Relations Manager - Full-time

Community Relations Manager

This position is Full-Time Salary Position and reports directly to Ownership. Compensation will be in part tied to revenue growth.

We are seeking an energetic, marketing and sales-oriented nurse to develop new and grow existing referral relationships with rehabilitation centers, hospitals, home health and hospice agencies, assisted living facilities, physicians, and other referral sources that serve our community. This individual will actively represent Home Instead Senior Care at community networking events focusing on seniors and in-home care services. The ideal candidate thrives on being a &ldquopeople person&rdquo and someone who enjoys building and nurturing an extensive network of referral contacts, such as hospital and rehab discharge planners, case managers, social workers and other health care professionals.

Primary Duties:

• Establish and nurture professional relationships with the key staff at facilities and other referral sources.
• Responsible for acquiring and managing 50 key facility, hospice and home health accounts to secure referral clients.
• Meet with facility, hospice and home health contacts at least monthly to discuss their priorities and how we can assist them.
• Participate in all senior care and other networking events at these facilities and in our community to represent and promote our services. This will require attending evening and weekend events.
• Follow up on all facility, hospice and home health referrals to inform the referrer of the status of their referral.
• In cooperation with our quality assurance team, maintain ongoing communication with the facilities about each referred and/or resident client.
• Suggest, coordinate and cooperate in marketing/networking opportunities with our quality assurance team and ownership.
• Continually educate self with respect to the challenges and changes being faced by potential referral sources and how home care may be of assistance.
• Create and maintain daily records of marketing/networking activity and report regularly to ownership.

Position Requirements:

• Enjoy cold-calling into new facilities and other organizations and building a network of referral contacts.
• Active RN or LPN license
• Comfortable and familiar interacting with hospital and rehab discharge planners, case managers, social workers and other health care professionals.
• Prior experience working in or with facilities and possessing a network of contacts in facilities in our community a plus.
• Ability to establish good working relationships with facility contacts, senior care industry contacts, clients/prospects and their families, and coworkers.
• Possess knowledge of the issues that seniors confront and the senior care industry.
• Possess excellent oral and written communication skills, time-management skills and the ability to listen effectively.
• Ability to work independently, maintain confidentiality of information and meet deadlines.
• Ability to demonstrate effective interpersonal skills is essential, as well as sound judgment and good decision-making.
• Must demonstrate discretion, integrity, and fair-mindedness consistent with company standards, practices, policies and procedures.
• Ability to organize and prioritize daily, monthly and yearly work.
• Must always present a professional appearance and demeanor.
• Must have proficient computer skills in Word and Excel and the ability to acquire additional computer skills.
• Ability to work evenings or weekends as required.
• The position is primarily on the road, visiting with prospective referral sources, so a reliable vehicle is required.
• This individual must understand and uphold the policies and procedures established by Emerald Home Care, Inc. (d.b.a. an independently owned and operated Home Instead Senior Care franchise).

To Apply:
 

• Go to https://www.homeinstead.com/404/home-care-jobs and scroll down to Community Relations Manager.
   

This document describes the general nature and level of work for the position. It is not a comprehensive list of its responsibilities, duties, skills, efforts and conditions. Your employer reserves the right to modify the description in the future with or without notice. The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities. Your employer is Emerald Home Care, Inc. (d.b.a. an independently owned and operated Home Instead Senior Care franchise). Your employer is not Home Instead Senior Care. This job description does not create an employment contract, nor imply it. Employment with your employer remains at will.

Each Home Instead franchise is independently owned and operated.