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Hours Full-time, Part-time
Location 13141 34th Street North
Clearwater, Florida

About this job

Job Overview:

Responsible for approving, declining, and maintaining sales and non-sales of currently active accounts and new accounts; accepting or rejecting checks for service or goods; opening new accounts for customers via ICM or FSG; performing other duties as assigned.

 

Essential Functions:

  • Answer phone calls from sales associates and customers, including referral, check, lookup, guideline increase, adding an account type, pre-approval and maintenance calls; take appropriate action according to the type of call; maintain professional conversation with sales associates and customers and provide good customer service.
  • Complete account maintenance, address changes, lost/stolen reports, and returned mail updates.
  • Obtain and analyze credit bureau information; verify employment and income; ensure compliance to adverse action; open new account types; work the mail/phone queues; assist in special projects.
  • Input customer data; interpret, analyze and investigate customer information returned from the credit bureau using established CG criteria; maintain professional conversation with sales associates and customers and provide good customer service.
  • Decision accounts via the judgmental queues or reports. 
  • Regular, dependable attendance & punctuality. 

Qualifications


Education/Experience:  

  • High school diploma or general education degree (GED) required. One to three months of related experience and/or training preferred.

 Communication Skills:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; ability to speak effectively before groups of customers and employees of the organization.

Mathematical Skills: 

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and draw and interpret bar graphs.

Reasoning Ability:

  • Ability to solve practical problems and work with a variety of concrete variables in situations where only limited standardization exists; interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands: 

  • Regularly required to sit, talk, hear, use hands to finger, handle, or feel; occasionally required to stand and walk; requires close vision, and ability to adjust focus.  

Other Skills:

  • Ability to provide outstanding customer service to external and internal customers on a consistent basis; computer navigation and keyboarding skills; telephone etiquette skills; typing and CRT/PC experience; proficiency in Microsoft Office (Excel, Word, PowerPoint).

Work Hours:

  • Ability to work a flexible schedule based on department and company needs.   

This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.