Dental Vision Implementation Manager - Columbia, MD - Full-time / Part-time

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The DV Implementation Manager is responsible for the overall end - to - end implementation of Ancillary Accounts (Dental / Vision). Individuals in this role will provide operational support to the National and Key Account segments in the areas of implementation / installation and customer maintenance. They work regularly with internal business partners such as Eligibility, Underwriting, Medical / Ancillary Only Implementation Managers, and Sales.

Primary Responsibilities:

• Participating in benefit intent conversations related to new business, renewals, plan additions and plan changes
• Providing Ancillary only implementation (Dental / Vision) product expertise
• Supporting UHG and its employer groups as it relates to Dental / Vision account plan set up
• Customer issue research and resolution
• Address global Dental / Vision strategies, capabilities and remediation plans
• Building relationships, with both internal and external business partners, is essential in this role and is accomplished through effective communication and assisting in timely research of Dental / Vision plan set up issues as appropriate
• Balancing competing priorities and organizational skills are critical elements in the ongoing success of this role
• Facilitate end-to-end implementation of Dental / Vision Account plan
• Provide explanations and interpretations within area of expertise and where necessary, make recommendations regarding plan design options
• Research implementation / set up issues and develop customer specific resolution
• Research and provide proactive solutions to non-standard requests and problems by interpreting the client request and aligning appropriate resources
• Maintain various tracking and metrics systems in a clear and consistent timely manner to communicate status of ongoing work (ie: CDX, SBM, ORBIT, Readiness report)
• Continuously explore and influence improvements to processes and tools that will achieve better outcomes for internal and external customers
• Enthusiastically participate in regular team meetings to support effective and efficient multi-dimensional critical communication
• Serve as a resource to others
• Generally work is self-directed and not prescribed
• Work with less structured, more complex issues
• Other duties as required to support the IMO and customer implementation team
  

Requirements:

• High School Diploma / GED (or higher)
  
• 1+ years of experience in Project Management
• Intermediate level of proficiency with Microsoft Word, Microsoft Excel, and Microsoft PowerPoint (Word - create correspondence and work within templates. Excel - data entry, sort / filter, work within tables, v - lookups, pivot tables, utilize formulas. PowerPoint - create and present slides)

Soft Skills:

• Ability to navigate a complex organization to accomplish customer satisfaction
• Self-directed with the ability to prioritize caseloads based on business and customer need
• Ability to work in a process driven environment
• Detail oriented and organized
• Analytical and problem solving skills
  

Physical Requirements and Work Environment:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, and long periods working at a computer
  

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Project Management; Dental; Vision; UHG; Unitedhealth