The Front of House Manager emotionally connects with our guests to create a memorable experience and compels our guests to comment. The Front of House Manager builds sales and profits through their behavior, delivering on promises to our Tribe, guests, vendors and our community. The Front of House Manager manages costs, builds Tribe membership and maintains accountability for achieving success in these areas.
• Frequent walking, kneeling, bending and reaching. • Able to stand and be active for extended periods of time which may be at least 8 hours per shift. • Must be able to lift, move and carry up to 20 pounds frequently. • Manual dexterity and eye/hand coordination. • Frequent walking, kneeling, bending and reaching. • Able to stand and be active for extended periods of time which may be at least 8 hours per shift. • Must be able to lift, move and carry up to 20 pounds frequently. • Manual dexterity and eye/hand coordination. QUALIFICATIONS: • High school degree or high school equivalency required. • Previous supervisory and hospitality experience preferred. • Proficiency communicating (speaking, reading and writing) in English. • Must be at least 21 years of age. The qualified candidate will possess at least two years prior Beverage/Floor Manager/Supervisor experience in a hospitality or restaurant environment and a drive for excellence and quality standards. Strong wine knowledge required.
Manage all aspects of the restaurant in accordance with the goals, objectives and culture set forth by the company. Maintain a high standard of quality with regard to product, people, sanitation and safety. Responsible for the delegation of work, recommendation of action on team members. Achieve of all budgeted Sales and EBITDA Continued Customer Count and Sales Growth 100% guest satisfaction • Delivers genuine hospitality to our guests so they are compelled to comment. • Creates an environment that results in our Tribe Members increased sense of pride, commitment and desire for a career with Tavistock. • Commitment to coaching, teaching and developing our Tribe Members. • Commitment to delivering excellent food to our guests. • Listens attentively and seeks feedback to continuously improve the guest experience. • Describes our restaurant with pride and passion. • Has a teamwork mentality that recognizes that each Tribe Member is equally important to the success of the team. • Consistently lives the vision and values of the company. • Celebrates every shift with energy and can-do attitude. • Has a positive impact on all members of the Tribe. • Is reliable and dedicated to the achievement of perfection through attention to detail and a passion for our guests’ experience. • Generously offers help wherever needed. • Flexible and works well in a constantly changing environment. DUTIES: • Attracts guests by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands. • Maintain proper restaurant ambiance to contribute to the guests’ experience. • Greets guests at the front door to welcome them into our home while connecting with them on a personal level. • Visit guests at their tables by asking them about their meals, engaging in conversation to build a personal connection. • Responds to guests’ questions with a thorough understanding regarding menu items and ingredients to ensure a high level of the guest experience. • Handle guest complaints by listening, evaluating and responding to the guest‘s concerns and offering a resolution to ensure great guest satisfaction that will compel them to comment. • Creates a manager schedule for the Floor Managers to ensure the restaurant is staffed correctly. • Conducts interviews following proper hiring and selection procedures. • Hold Tribe Members accountable to our high standards through effective coaching and communications. • Train and empower our Tribe to assist in making sound decisions related to service, food quality and guest satisfaction. • Provide verbal recognition, direction and support to maintain the Tribe Members motivation and morale. • Coach and train Tribe Members by observing, providing feedback, modeling specific tasks or procedures, communicating expectations and following up to increase their performance and morale. • Conduct Tribe Member performance assessments to recognize contributions and to develop and improve the Tribe Members job performance. • Provide Tribe Members with immediate constructive performance feedback to maintain performance strengths and to provide opportunities for improvement. • Hold pre-shift meetings to inform our Tribe Members of daily specials, upcoming events and initiatives and motivates through story telling. • Monitor and control food, beverage and labor costs using established methods to meet goals for the restaurant. • Approve guest meal comps and discounts to ensure guest satisfaction and to maintain proper financial records. • Monitor restaurant operations by conducting walk through to ensure operating standards are executed and maintained. Ensure sanitation procedures are in place and the restaurant is clean and organized at all times. • Adheres to alcohol awareness procedures. • Conduct line checks by inspecting, touching and tasting food items to ensure freshness, proper temperature and storage and recipe adherence. • Cash out Servers by printing out sales totals and collecting cash to ensure accurate collection of money. • Check out Tribe Members at the end of each shift by inspecting their work stations and side work assignments for cleanliness and completion to ensure proper restaurant maintenance. • Run opening and closing reports and reconcile and account for and report any discrepancies to ensure that guest checks match the payment received. • Conduct cash audits by counting cash register drawers, counting money and certificates in the safe and verifying accurate recording. • Track menu item sales using reporting. • Collect all invoices and enter in a timely manner to ensure accurate financial records. • Cultivate an image of our business that will continue and enhance our positive reputation in the community.
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Boston, Massachusetts 02116
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