Fraud Analyst-Customer Service - Full-time / Part-time

large financial institution located in Newark, DE has an immediate opening for a Customer Service Fraud Analyst.

The Customer Service Fraud Analyst will be responsible for reviewing customer ATM/debit or credit card accounts for the prevention and detection of possible Fraud. They will also be responsible for more involved research and analysis of account activity to assess levels of risk and fraud type.

Additional duties include:

• Complete inbound ATM/debit or credit card calls and take appropriate action based on transaction characteristics of greater complexity
• Assesses the level of risk and makes decisions which directly impact the customer experience and risk
• Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution.

Qualifications:

• 1+ year of call center experience
• Banking/financial industry experience is preferred
• Strong communication skills; both verbal and written

Hours: 2nd shift varies between 10:30AM-9:00PM

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Business in relation to this vacancy.