The job below is no longer available.
You might also like
in Franklin, TN
$24est. per hour SunCrest Home Health • 8d agoUrgently hiring 11.6 mi Use left and right arrow keys to navigate- $11.00 to $12.00
Verified per hour - $17
Verified per hour Hopebridge • 4h agoExcellent pay Urgently hiring 16.8 mi Use left and right arrow keys to navigate - $17
Verified per hour Hopebridge • 4h agoExcellent pay Urgently hiring 16.8 mi Use left and right arrow keys to navigate - $16 - $21
Verified per hour Honda of Murfreesboro • 16h agoUrgently hiring 17.5 mi Use left and right arrow keys to navigate
Customer Service Representative - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 725 Cool Springs Blvd, Suite 110 Franklin, Tennessee |
About this job
A great company in Franklin is looking for a Customer Service Representative!
Details:
Shift 11:30a-8p M-F with a rotating Saturday
Start date: 11/12/18 (3 month contract) - interviewing now
Pay rate: $14/hour
The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly "routine", but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.
Essential Functions:
Identify, evaluate and prioritize caller needs, questions and concerns.
Formulate plans of resolution and respond appropriately and efficiently.
Maintain and restore customer satisfaction and partner with other teams as needed.
Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
Proactively educate caller on program benefits.
Meet or exceed established call center metrics, attendance standards and quality levels.
Use computer tools to accurately process and document information.
Develop rapport with callers and appropriately adjust communication style.
Provide accurate information about company programs and services.
Escalate issues internally and follow up on escalated issues.
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Details:
Shift 11:30a-8p M-F with a rotating Saturday
Start date: 11/12/18 (3 month contract) - interviewing now
Pay rate: $14/hour
The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly "routine", but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.
Essential Functions:
Identify, evaluate and prioritize caller needs, questions and concerns.
Formulate plans of resolution and respond appropriately and efficiently.
Maintain and restore customer satisfaction and partner with other teams as needed.
Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
Proactively educate caller on program benefits.
Meet or exceed established call center metrics, attendance standards and quality levels.
Use computer tools to accurately process and document information.
Develop rapport with callers and appropriately adjust communication style.
Provide accurate information about company programs and services.
Escalate issues internally and follow up on escalated issues.
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Requirements
1-2 years Customer Service experience