Client Services Representative

Looking for a Customer Service Representative:

-Must be Bilingual (Chinese or Spanish or Russian or other)

Job Description:

Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns.
Educates clients on managed care.
Assesses client's health care needs and assists clients in choosing a health plan.
Maintains updated knowledge of the New York Medicaid CHOICE Project.
Assists clients in enrolling/dis-enrolling in health plans.
Receives and sorts enrollment/dis-enrollment forms.
Reviews enrollment forms for accuracy and completeness.
Processes enrollment/dis-enrollment forms.
Sends necessary letters to clients.
Raises issues of concern and/or problems to the attention of the Central Operations Supervisor. Performs managed care education and enrollment services when call volume warrants.
Assists or performs mail room functions, when assigned.
Some Saturday work is required.
Meets all standards established for this position as outlined in the attached performance criteria.
Performs other duties as may be assigned by the Call Center Supervisor or Management.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.