Manager, IT Engineering & Technology Operations

Our vision at Petco is Healthier Pets. Happier People. Better World. We’re making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.

 

From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization. 

 

Essential Job Functions: The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.

• Provide Level 1, 2 and 3 support for all store network infrastructure including, but not limited to Store Wifi, Store routing and switching, Telephony, LAN and WAN functions.
• Expert knowledge of large scale distributed network systems running on legacy and latest technologies, such as SDWAN.
• Extensive experience managing a remote team effectively, provide 24x7 coverage for all critical systems.
• Develops and communicates organization-wide policies, standards, guidelines and procedures.  Promotes the Store network  process, outcomes and results to the organization and senior leadership.
• Leads and facilitates the creation of governing principles to guide Network Architecture decision making. 
• Reviews, analyzes, and develops store netowrk requirements at the enterprise level.  Aligns architectural requirements with IT and business strategy.  Understands business and IT priorities and develops architectural plans to achieve those priorities.
• Ensures new capability compatibility with existing solutions, infrastructure, services, and strategic requirements.
• Proactively identifies system, application, and infrastructure reuse goals, opportunities, and standards.  Ability to troubleshoot in heterogenous complex environments.
• Leads teams in developing plans and assessing improvement to the Store Network support.  Champions improvement initiatives related to design quality.
• Provides strategic consultation to business partners and IT teams.  Advises on options, risks, costs versus benefits, system impacts, and technology priorities.  Works with business leaders to understand business requirements and help them understand how technology tradeoffs influence strategy.  Consults on application or infrastructure development projects to fit systems or infrastructure to the technical architecture, and identify when it is necessary to modify the technical/solution architecture to accommodate project needs.  Consults on assigned projects and maintains knowledge of their progress.
• Leads the research and evaluation of emerging technology, industry and market trends to assist in project development and/or operational support activities. Considers potential impact to domain/portfolio architecture. Provides recommendations based on business relevance, appropriate timing, and proposed deployment schedules.

Domain Specialization: Expert across Store network (LAN and WAN) and compliance architectural domains.  Expert in how all the solution pieces fit together to deliver the business requirement.

The incumbent will supervise exempt level domain and senior enterprise architect personnel, including interviewing, hiring, training, assignment delegation, periodic performance evaluation and disciplinary action and termination when necessary.

 

Typically the incumbent will be in an office setting seated, in artificial light and working for prolonged periods of time on the computer. Some travel may be required.

Ten or more years of progressively responsible professional experience in function or seven years of experience in specialized function.