Training Director

Chick-fil-A Tampa Stadium is seeking business professionals & developed leaders to support the business by communicating, tracking, training, and coaching all team members on achieving and exceeding service and revenue goals. Training Directors exhibit and teach passionate, friendly, and genuine customer service. The Training Director must become a professional in each position to demonstrate the “Chick-fil-A way” of completing every task. The Training Director will continuously work with the team in the continual pursuit of Operational Excellence, while creating a positive work culture.

Pay Type: Starting at $14/hr

Position Type: Full-Time, Open Availability

Our Benefits:

- Health Benefits Available
- 401k Contributions
- Access to scholarships at up to $2,500 per year
- Sundays Off
- Discounted Meals
- Flexible Scheduling
- Positive Work Environment
- Opportunity to become a Chick-fil-A Certified Trainer
- Opportunity to travel the country to partake in Grand Openings

Responsibilities:

- Develops Team Members through a training program and coaching
- Oversees & delegates tasks to Trainers
- Conducts assessments & evaluations of team members
- Communicates employee performance and policy/procedure violations to Owner/Operator for appropriate handling
- Maintains a positive working relationship and treats all employees with respect, while providing them with direction and feedback
- Serves as subject matter expert to team members for ongoing hospitality and service support
- Leads all aspects of quality guest relations, ensuring that 2nd Mile Service is delivered at all times
- Complete understanding of all positions in both the front and back of the store
- Must be able to meet the physical demands of the position which includes, but is not limited to, standing for up to - - 10 hours and lifting up to 40 pounds
- Demonstrate knowledge of the brand and menu items

Job Requirements
Required Qualifications:

- Prior Chick-fil-A experience is required
- Must have open availability
- Proven ability to lead in quick-paced environments as part of a team
- Basic computer competency

Required Skills:

- Desire to continuously learn
- Customer-service oriented
- Must be an excellent coach, communicator, and team builder
- Self-driven and results-oriented
- Takes initiative
- High code of ethics
- Puts the brand and store vision in front of all decisions made
- Leads with enthusiasm and passion
- Positive attitude
- Adaptable, dependable, and strong work ethic