Urgently hiring Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Temple, Georgia

About this job

Job Description

Job Description

JOB TITLE: Software Support Analyst Tier II
DEPARTMENT: Public Sector
REPORTS TO: Support Manager
JOB LOCATION: Temple, GA
TRAVEL: 5-10% travel required

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
  • Build and maintain effective relationships with team members, management, in-house software developers and clients.
  • Identify, troubleshoot and resolve application issues.
  • Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
  • Document all reported issues and task details; analyze gathered data.
  • Deploy and provide training on software applications to new clients and new versions to current clients.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

  • High school diploma or equivalent
  • Two (2) years related experience
  • Must have a proficient understanding of computer and technical concepts
  • Must have strong troubleshooting skills
  • Must have strong verbal and written communication skills
  • Ability to prioritize workload and manage multiple responsibilities effectively
  • Available to work in the Canton, GA office

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

  • Associate’s degree or higher from a college or university is preferred

Nearby locations

Posting ID: 1048847125 Posted: 2025-02-09 Job Title: Software Support Analyst