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Estimated Pay $39 per hour
Hours Full-time, Part-time
Location Oak Ridge, Tennessee

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Job Description

Job Description
Overview:
East Tennessee Client is seeking a Senior IT Specialist! In this role, you’ll provide end user support on 10,000+ Windows/Macintosh/Linux computers and mobile devices throughout client site. This is a long term contract opportunity that will allow for some remote work but a majority of work will be onsite in Oak Ridge Tennessee.
Position supports executive staff encountering tier two computing issues. You will participate in the analysis, design, maintenance, and documentation of intermediate level information technology services for Windows and Macintosh computers. Additionally, you’d lead IT technical programs impacting all staff including working across a broad variety of technology areas in an ITIL environment addressing incidents, problems, changes, and requests.
Responsibilities include resolving or addressing incidents or requests and serving as one of the main points of contacts for ORNL IT services. These services include supporting: Operating systems; mobile devices (specifically iOS); E-Mail; Backup systems; Active Directory; software product updates; vulnerability resolution; and various support of other software products used on desktop systems.
Major Duties/Responsibilities:
  1. Respond to medium-scale technical issues without supervision, including, but not limited to, areas covering incident responses; networked computing systems; and computing instrument integration to scientific/research devices.
  2. Provide specialized services like the design of information technology computer needs for staff.
  3. Test and verify intermediate-level technology-based procedures and processes.
  4. Help plan, coordinate, manage, and maintain intermediate-sized projects under minimal direction or while serving as a project lead.
  5. Research new technologies and train on them as needed.
  6. Support all aspects of mobile device related issues.
  7. Additional assignments may also be given.
  8. Deliver client's mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace – in how we treat one another, work together, and measure success.
Basic Qualifications:
  1. Bachelor’s degree in computer science, Information Technology, Computer Engineering, or a related field of study and two (2) to four (4) years of relevant experience is required. An overall combination of equivalent experience may be considered.
  2. Proven knowledge and experience supporting both Macintosh and Windows platforms in an enterprise environment.
  3. Experience providing white glove support for executive staff.
Preferred Qualifications:
  1. Being able to visualize a problem or situation and to resolve it abstractly.
  2. In-depth knowledge of computing systems integration in a research environment.
  3. Friendly and helpful demeanor, able to professionally interact with anyone.
  4. Ability to identify and resolve technical issues working independently or as part of a team.
  5. Communicate effectively with technical staff and end-users.
  6. Working independently.
  7. Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to constantly evolving needs.
  8. Experience resolving network issues.
  9. Experience with ITIL-based concepts.
  10. Ability to provide basic to intermediate support for Linux operating systems.
Special Requirements:
This position requires the ability to obtain and maintain an HSPD-12 PIV badge.
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Competency
Collaboration/Teamwork
Communication
Dependability
Integrity/Ethics
Problem Solving/Analysis
Relevant Education
Technical/Functional

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Posting ID: 1048852303 Posted: 2025-02-12 Job Title: Senior Support Specialist