Donor Services Specialist (Donor Liaison)

Plasma Services Group (PSG) is a global leader in specialty antibody recruitment for the medical diagnostic industry. We actively recruit patients/donors with autoimmune, infectious, coagulation, allergy and cancer diagnoses to give samples to our Biobank and blood plasma donations for IVD research and manufacturing. With over a decade of experience working directly with plasma donors and diagnostic companies, PSG continues to be a cornerstone in medical research linking patients/donors nationwide with diagnostic efforts around the world. 

As the Donor Liaison, you will work with our Director of Donor Recruitment and patients/donors to facilitate a patient-centric environment where plasma donations matter, and diagnostic research thrives. Our donors are at the forefront of autoimmune and infectious disease diagnostic research. We offer our donors an opportunity to make a contribution that makes a difference. PSG is a team of driven and dynamic critical thinkers who thrive from building success through hard work, dedication, and curiosity.  Our unique organization has been curated by a strong leadership team who recognize the potential in others and challenge you to be your best.  

This is an entry-level position that prefers a background in clinical patient recruitment or communications and/or marketing. A bachelor’s degree in science, communications, Public Relations, or Marketing is preferred, but candidates will also be assessed on prior experience and skills. Job responsibilities include but are not limited to:

·      written and verbal communication with donors / patients

·      travel booking assistance

·      assisting with planning and executing recruitment strategies

·      coordinating donor collections across different PSG departments and with 3rd party collection centers and vendors

·      data entry - updating databases and Excel sheets with donor recruitment progress and collection tracking metrics

·      building, shipping, and inventorying donor collection kits

Applicants must be able to work well within a team dynamic and have strong written and verbal communication skills. The right candidate should also be an extremely detail-oriented self-starter with the ability to adapt to a changing workflow.  A successful Donor Liaison will take direction well and have a positive attitude.

Qualifications

·      B.A. or B.S in a science, Communications / Marketing / Public Relations preferred

·      Excellent written and oral communication skills

·      Exceptional organizational skills

·      Proper phone etiquette is required

·      Detail-oriented, self-starter with excellent follow-through

·      Proficient in Microsoft Office (Word, Excel, Outlook, Microsoft Teams)

·      Adobe Photoshop / InDesign experience is a plus

·      Passionate about helping and listening to others with the ability to lead with kindness

·      Interest in non-profits / grass-roots patient-focused organizations

·      Excited by the potential of growth with a willingness to learn

This is a full time, salaried position with the following hours & benefits:
Flexible Schedule /Hours: 4 day onsite work week. Some remote weekend hours communicating with donors about travel will also be required.
PTO – 10 days PTO + Flex schedule after training.
Pay: Salaried
Benefits: Health Insurance / Dental Insurance / 401k / Company Revenue Sharing Plan