Family Adventure Manager

Family Adventure Program Manager

● High level emotional intelligence

● Active in team dynamics, conflict prevention/resolution, and identifying customer needs

● Cheerful attitude and servant leadership disposition

● Dedicated customer service and people oriented

● Adaptability in a fast-paced environment with ability to learn and develop hard and soft skills

● Ability to interact with men and women of all ages and maturity levels of staff/customers

● Plan, organize, and lead operational plans providing a glamping environment to customers

● Provide leadership to the FAC (Family Adventure Camp) team, including program and hospitality staff, to meet the needs and expectations of our customers

● Serve and partner as a member of the highest seasonal management team

● Provide and resolve concierge/customer service challenges in a timely manner

● Partner with the full site program team to achieve all activity desires through the FAC schedule

● Knowledge expert for sitewide operations, programs, and local attractions

● Compile reports, build/modify SOPs, and maintain inventories

● Maintain a clean, organized, inspected, neat, and safe work area

● Other duties or projects as assigned by SBR leadership

● Abide by policies and procedure outlined in the SBR staff handbook

● 21 years of age or older

● Outdoor recreation or Summit experience preferred

● Required 2+ yr. leading teams, prefer 2+ Summit employment

● Ability to complete USA Archery Level 1 Instructor or BSA range master

● Proficient computer skills (Excel, Word, Email, registration software, POS software)

● Ability to use Microsoft Teams daily for work related communication and coordination

● Be or become a registered member of Scouting America

● Provide at least one memorable moment that matters to a participant

● Contribute at least one improvement to Family Adventure Camp program operations

● Receive one or more Staff Appreciation Cards from staff or participants

● Up to 8 hours a day of either standing, walking, hiking, and the ability to lift 50 lbs.

● Can pass the physical exam and approved for SBR height and weight requirements HERE

Summit staff uniform

Housing

10x12' Platform Tent; Staff Camp

Expected Weekly Hours

45 - 55