Job Description:

Responsibilities:

Manage flex credit process through continuous email cadence with Sales and Services Sales Managers by offering service solutions for undefined, pre-paid services within designated timelines and budget.
Using available tools, make service recommendations from Client service offerings for flex credit allocation and consumption based on available flex credits through project delivery closure and revenue recognition.
Gather requirements from account teams or customers based on service offering selection.
Work with Services Sales Managers to create Flex Credit Consumption email burndowns for customer approval and assist with SOWs to help drive process through DocuSign as required.
Manage stakeholder expectations by updating progress timely and accurately.
Manage daily continuous updates and report on the status of flex credits allocated for Professional Services using Google sheet.
Update project status using NetSuite as required.
Respond to ad hoc questions regarding flex credits (customer balances, flex credit usage, etc.).
Review email burndowns and/or SOW's for accuracy.
Prepare email burndowns as requested.
Manage education requests, course choice recommendations, requirements gathering and ensuring customer approval for course scheduling and completion for revenue recognition.
Manage status of aging professional services SKU's for consumption or expiry for revenue recognition.

Qualifications:

Excellent verbal and written business communication skills and proficiency in the XX language.
Proficient in managing multiple projects simultaneously, in various stages of completion.
Highly organized and disciplined with extreme attention to detail.
Excellent time management skills with ability to meet tight deadlines.
Strong problem-solving skills, customer service and interpersonal skills.
bility to understand services offered within the PS portfolio to make sound recommendations and anticipate next steps in Flex Desk process to move forward.
bility to articulate and communicate with all levels of management and customers globally.
bility to collaborate with and respond in a timely manner to end-user customers, field sales and service delivery teams.
bility to perform well in a fast-paced working environment.
bility to adhere to and enforce Flex Desk processes and company terms and conditions in delicate, challenging situations between sales and delivery.
bility to take direction from management and complete tasks in an efficient independent manner.
Experience working with tools like NetSuite, Salesforce, Google Sheet, Tableau and DocuSign recommended/preferred.
Willingness to work in different time zones, as needed.

Experience:

Currently has or pursuing a BA/BS degree in business, marketing, sales, operations, or a related field.
Related experience in Professional Services for an IT or cloud-based software company recommended/preferred.

Service Delivery Coordinator - Now Hiring

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