IT Service Mgmt Specialist III

Overview: p style="margin: 0px;"strongspanBe inspired.  Be rewarded. Belong. At Emory Healthcare./span/strongspan /span/pp style="margin: 0px;"spanAt Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: /span/pullispanComprehensive health benefits that start day 1 /span/lilispanStudent Loan Repayment Assistance Reimbursement Programs /span/lilispanFamily-focused benefits  /span/lilispanWellness incentives /span/lilispanOngoing mentorship, emdevelopment, /emand leadership programs  /span/lilispanAnd more /span /li/ul Description: p style="margin: 0px;"strongRESPONSIBILITIES:/strong/pulliManages the lifecycle across all processes within the Information Technology Infrastructure Library (ITIL v3) framework./liliUses ITSM best practices frameworks to create, align, implement and improve multiple processes. Leads team to ensure efficiencies across the IT Service Management (ITSM) processes lifecycles./liliServes as escalation point for ITSM team and ensures efficient interaction of processes across all ITSM lifecycles./liliResponsible for compliance with ITSM best practice and for the development of effective remediation./liliWorks with Manager on approval of strategic documentation of lifecycle processes and their interaction with other ITSM processes./liliProvides ITSM leadership, guidance and consulting for project teams to increase skills and to develop and advance new processes./liliResponsible for design of continuous process improvement cycles to ensure accountability, efficiency and effectiveness./liliResearches and reviews ITSM best practices to identify industry advancements and to recommend tools and processes for the enterprise./liliWorks with manager to review and implement recommendations as needed to assist with service improvements and quality assurance./liliResponsible for the development of KPIs, metrics, and dashboard reports to evaluate the ongoing effectiveness and trends of the ITSM process./liliWorks with managers to ensure compliance with process documentation and quality standards./liliPerforms other responsibilities as assigned./li/ulp style="margin: 0px;"br /strongMINIMUM QUALIFICATIONS: /strong/pulliBachelors Degree in IT related field. 7 years of Information Technology experience./liliITIL Foundations and IT Service Management certifications preferred./lili10 years Information Technology experience required in lieu of a degree./li/ul Additional Details: p style="margin: 0px;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law./span/pp style="margin: 0px;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;" /span/pp style="margin: 0px;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at a href="mailto:careers@emoryhealthcare.org" target="_blank" rel="noopener"careers@emoryhealthcare.org/a. Please note that one week's advance notice is preferred./span/p