Customer Support Specialist (Intermodal) - Full-time

div class="ewa-rteLine"strongSchedule: FT/strong/div div class="ewa-rteLine"strongJob Type: Hybrid/strong/div div class="ewa-rteLine"strongSalary Type: Hourly/strong/div div class="ewa-rteLine"strongReq #: 984/strong/div pstrongspan data-contrast="auto"span data-ccp-parastyle="heading 3"About the Role/span/span/strong/p pCustomer Support Specialist II is a key contributor to our operations division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers. This position will work at our office in Brea, California.nbsp;/p pstrongspan data-contrast="auto"span data-ccp-parastyle="heading 3"What the Candidate Will Do/span/span/strong/p ul liProcess shipment entries and actively lead timely performance/automation objectivesbr• Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.br• Exceed customer on-time pick-up and delivery expectationsbr• Supervise shipments and revise when vital based on changing shipper, customer, and carrier needsbr• Utilize external websites and other tools of communication to set shipment appointmentsbr• Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.br• Set up new Receivers, vendors, and supplier’s locationsbr• Work directly with Logistics Teams to assist with shipment issues or problem-solvingbr• Additional Responsibilities Regarding Customer and Carrier Relationshipsbr• Correspond with customer and carrier regarding detention and other accessorial informationbr• Set up new customer and vendor users on our platformbr• Acquire solid understanding of customer business practices and workflow/li /ul pstrongspan data-contrast="auto"span data-ccp-parastyle="heading 3"Basic Qualifications/span/span/strong/p ul liHigh school diploma or GED equivalent/li liMinimum span data-teams="true"1 year Rail dispatching experience (including securing gate reservations, booking rail equipment, sending billing instructions to various rails)/span/li /ul pstrongspan data-contrast="auto"span data-ccp-parastyle="heading 3"Preferred Qualifications/span/span/strong/p ul liBasic proficiency with Microsoft Office Suite/li /ul pstrongBenefits amp; Compensation for U.S. Employees/strong/p pspan data-olk-copy-source="MessageBody"Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.nbsp; US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role./span/p ul listrongCalifornia/strong: The range for this role is $20.81 to $27.67 per hour./li /ul pstrongspan data-contrast="auto"span data-ccp-parastyle="heading 3"About Uber Freight/span/span/strongspan data-ccp-props="{quot;134245418quot;:true,quot;134245529quot;:true,quot;201341983quot;:0,quot;335559738quot;:160,quot;335559739quot;:80,quot;335559740quot;:278}"nbsp;/span/p pspan data-olk-copy-source="MessageBody"Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visitnbsp;/spanua href="https://www.globenewswire.com/Tracker?data=aZt5hy_vlUfB4JV2bXcy07lYm1tYPcRFnoBdHC8B5cRzNB_rzPRfHVnpFvogIAjc3WyyZLuFOsz2D8DhJdMdEvmexZ9Ike76l9AqXr036cw=" target="_blank" data-auth="NotApplicable" data-linkindex="0"www.uberfreight.com/a/u./p pstrongspan data-contrast="auto"span data-ccp-parastyle="heading 3"Candidate Privacy Notice/span/span/strong/p pspan class="EOP SCXW16354266 BCX0" data-ccp-props="{quot;201341983quot;:0,quot;335559739quot;:160,quot;335559740quot;:278}"Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our a href="https://www.uberfreight.com/candidate-privacy-notice/"Candidate Privacy Notice/a./span/p pstrongspan data-contrast="auto"EEOC/span/strong/p pspan data-contrast="auto"span class="TextRun SCXW94160776 BCX0" lang="EN-US" data-contrast="auto"span class="NormalTextRun SCXW94160776 BCX0"Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements./span/spanspan class="EOP SCXW94160776 BCX0" data-ccp-props="{quot;201341983quot;:0,quot;335559739quot;:160,quot;335559740quot;:278}"nbsp;/span/span/p