Portuguese Speaking Customer Support for Home Entertainment Systems Department - Full-time

Mercier Consultancy is excited to offer an opening for a Portuguese Speaking Customer Support Representative for our Client's Home Entertainment Systems Department! In this important Junior role, you will serve as the primary point of contact for our Portuguese-speaking customers, providing exceptional support and assistance regarding their home entertainment inquiries. Your fluent communication skills will be essential in delivering a top-notch service experience that reflects our commitment to quality.

This position is ideal for individuals who are passionate about technology and customer service. If you thrive in a dynamic environment and enjoy helping others, we encourage you to apply!

Responsibilities

• Respond to customer inquiries in Portuguese via phone, email, and chat
• Assist customers with questions related to home entertainment systems, including setup, troubleshooting, and feature usage
• Document customer interactions and resolutions accurately in our customer management system
• Collaborate with technical and product teams to resolve complex customer issues
• Provide insights on product features and offer personalized recommendations
• Gather customer feedback to improve our services and products
• Participate in training sessions to enhance your knowledge of the latest technologies and products

Requirements

• Fluency in Portuguese and English, both written and verbal
• Previous experience in customer support, preferably in technology or consumer electronics
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-focused mindset with a dedication to high-quality service
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and technologies

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...