Pet Care Receptionist / Customer Service Manager

Fur-Get Me Not has an opening for a part time reception / office manager. We are a well established family owned and operated pet care business providing dog daycare / boarding, dog training, and in-home dog walking and pet sitting services to the Northern VA and DC area since 2000.

The shift is expected to be 2pm-7pm, Tuesday - Friday and then 8am-5pm on Saturdays.  

We are seeking a friendly, well-organized person who enjoys communicating and building relationships with customers, has dog handling skills, and has some sales experience. This position serves to ensure the customer has the best experience in our lobby when dropping off and picking up their dog. Your role will be to oversee the lobby operations, share relevant marketing info or new product information with customers, answer questions, and overall you are there to optimize the customer’s time in our lobby. Our office team manages the relationship with our daycare, dog training, and our dog walking and pet sitting customers including supporting our field team of pet sitters and dog walkers. This position will also serve as backup field employee and require you to travel to a customer's home to resolve an issue with a current reservation or to temporarily fill in for dog walking while we work on assigning to a regular dog walker or pet sitter. Access to a car is required.

Job Responsibilities Include:

• Greeting daycare customers and visitors in a professional and friendly manner.
• Guiding dogs from the reception area to the daycare playgroup area at drop-off and pick-up times. You must be comfortable and enjoy handling dogs of all breeds and sizes.
• Checking in/out daycare and boarding dogs by reviewing their stay instructions, recommending add-on services during their stay, and answering questions.
• Collecting payment from daycare, boarding, and retail customers.
• Gaining a deep understanding of Fur-Get Me Not’s current services and helping customers determine which services would benefit their dog. Work with different service managers to learn about a customer’s preference and their dog’s behavior needs.
• Responding to customer reservation requests and questions by phone and email for all of Fur-Get Me Not's services (dog walking, pet sitting, daycare, boarding, dog training)
• Coordinating and filling dog walking and pet sitting jobs with our field team
• Sharing relevant news with customers as they walk in/out our lobby by promoting company events, daycare events, dog training classes, and new products in retail.
• Handling in person reservations and service requests from customers.
• Independently running the office on Saturdays.

We are looking for professionals with a passion for animals and also have:

• 1-2 years of customer service experience
• Enthusiasm to learn new things and talk with people
• Relevant marketing experience promoting activities
• Experience creating promotional materials (e.g. flyers, handouts, displays)
• Proven organizational skills

Required qualifications:

• 18 years or older
• Legally authorized to work in the United States
• Own a personal vehicle
• Valid driver's license