Customer Service Representative

Are you organized, reliable, and passionate about providing great customer service? Eager to apply your skills that can positively impact the team and organization?

As Optibelt’s talented CSR, you will be responsible for providing customer service support by obtaining and verifying the accuracy of order information. Having a sense of urgency to respond to inquiries is a must! As CSR, you must have strong written and verbal communication skills, including a strong customer orientation, organized and excellent time management skills, and follow-up. Attention to detail and high quality of work are expected from you.

The Reason Why the Role Exists

You are the face of Optibelt! You are expected to be knowledgeable about our products as you are responsible for initiating and/or implementing corrective action as needed to ensure that an excellent standard of service and high customer satisfaction is provided and achieved.

Benefits of Working with Optibelt

• • 401(k) match up to 4%
• • 2 Dental Insurance Plans
• • 3 different Medical Insurance Plans (PPO, HMO)
• • Vision Insurance
• • Health Savings Account
• • Life Insurance (paid)
• • STD and LTD Insurance (paid)
• • Paid Time Off
• • 11 Holidays which include hire date, birthday, and flexible holiday paid off
• • Once per month early leave (3 hrs.)
• • Work from Home on Friday's 6 months after the hire date or upon completion of training

Requirements:

•  Ability to add, subtract, multiply, and divide into all units of measure, to compute rate, ratio, and percent.
•  Excellent communication and people skills
•  Works well in a group and contributes to the team’s performance.
•  Can multi-task through various platforms
•  MUST have excellent computer Skills (MS Office, Teams) SUGAR experience is a plus.
•  Speaks clearly in positive or negative situations; listens and gets clarification.
•  Shows respect and sensitivity for cultural differences.
•  Works with integrity and ethically
•  Demonstrates accuracy and thoroughness.
•  Authorized to work in the U.S.
•  Must successfully pass a background check.
•  Must successfully pass an alcohol and drug screening.

Your Primary Responsibilities:

• Demonstrate ownership of customer satisfaction by fully and completely resolving each customer inquiry, regardless of issue type with respect
• Aiding and customer service support
• Talks with customers by phone and receives orders via different media.
• Enter and follow up on orders, and orders and provide leads to outside sales. provide leads to the outside sales team.
• Issuing “Return-Goods-Authorization”, credit memos and explaining as well as administering credit policies, return policies, etc.
• Filing and maintaining an organized working environment
• Service pick-up and walk-in business
• Provide invoice copies on request.
• Maintain customer records.
• Identifies and resolves problems in a timely manner.
• Other duties may be assigned as the situation requires.
• Responds promptly to customer needs.

Qualifications

Job Title: Customer Service Representative

Location (City, State, Zip Code): Bartlett IL 60103

Employee Type: Full Time – Exempt Position

Industry: Industrial Power Transmission

Education: Associate or bachelor's Degree or years' experience and knowledge in the industry

Supervisory Responsibilities No

Experience: Minimum of 2 years as CSR

Schedule 8-hour shift – Monday to Friday (AM)

Annual Salary: Pay to starts at $43,000 annually - DOE plus potential Monthly Bonus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk, climb, or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OPTIBELT Corporation is an equal-opportunity employer. Employment opportunities are open to all qualified applicants without regard to race, color, creed, sex, gender identity, sexual orientation, religion, marital status, age, national origin or ancestry, citizenship status, immigration status, military, or veteran status, physical or mental disability, pregnancy, genetic characteristics, or any other characteristic protected by federal, state, or local laws. AAP/M/F/V/D. Please contact us at jobs@optibelt.com if you need assistance in completing an application.